What are the responsibilities and job description for the Guest Services Representative position at Scarlett Hotel Group?
Overview
The Embassy Suites by Hilton Winston-Salem is seeking a dedicated and friendly Guest Service Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring their experience is welcoming and enjoyable. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Guest Service Agent will work in a fast-paced environment, assisting guests with their needs and inquiries.
Duties
- Welcome guests upon arrival and provide a warm and friendly check-in experience.
- Manage reservations, including booking, modifying, and canceling guest accommodations.
- Respond promptly to guest inquiries via phone, email, or in-person, ensuring excellent phone etiquette.
- Handle guest complaints or concerns with professionalism and empathy, striving for resolution.
- Maintain accurate records of guest interactions and transactions in the hotel management system.
- Assist with night audit procedures as required, ensuring all financial transactions are accurately processed.
- Collaborate with other departments to enhance the overall guest experience.
- Provide information about local attractions, services, and amenities to enhance guests' stays.
Skills
- Proven experience in guest services or front desk operations within the hospitality industry.
- Strong knowledge of hotel management systems and phone systems for efficient communication.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent interpersonal skills with a focus on customer service and hospitality.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail in managing guest requests and reservations.
- A positive attitude and ability to work well under pressure in a busy environment.
Join our team as a Guest Service Agent where you can make a difference in every guest's stay!
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
Experience:
- Hotel: 2 years (Required)
Work Location: In person
Salary : $13 - $14
