What are the responsibilities and job description for the Service Operations Director position at SCC?
We are actively building diverse teams and welcome applications from everyone.
Role: Service Operations Director
Location: Any SCC office - Birmingham, Bracknell, London or Manchester (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: Competitive base salary, Company Car/Car allowance, bonus plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
The role holds overall accountability for the performance, quality, and success of Enterprise & Network pre and post sales Services delivered to SCC customers, whilst ensuring the team consistently demonstrate the SCC values on a daily basis.
The role will be expected to contribute to and drive the ongoing transformation of the business unit whist aligning to the wider SCC Business Unit portfolio to ensure all clients are introduced to new Business Units.
Key Responsibilities
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
Role: Service Operations Director
Location: Any SCC office - Birmingham, Bracknell, London or Manchester (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: Competitive base salary, Company Car/Car allowance, bonus plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
The role holds overall accountability for the performance, quality, and success of Enterprise & Network pre and post sales Services delivered to SCC customers, whilst ensuring the team consistently demonstrate the SCC values on a daily basis.
The role will be expected to contribute to and drive the ongoing transformation of the business unit whist aligning to the wider SCC Business Unit portfolio to ensure all clients are introduced to new Business Units.
Key Responsibilities
- Work with the Enterprise & Networking Senior Leadership Team and direct reports to create and deliver the strategy for the business unit.
- Accountable for the achievement of quality targets across the delivery function and reset-ting these to ensure that the practice is continually improving and growing.
- Accountable for the accuracy of forecasting and achieving the financial targets to a P&L level.
- Accountable for end-to-end delivery of customer projects from Pre-Sales to transition to service.
- Engaging with customers and peers to resolve issues effectively and retain customer and employee trust.
- Ensure that the whole team understand and live the SCC UK Values, Vision and Strategy, ensuring team culture and outputs align to these.
- Working collaboratively with the SCC sales community, specialists and product manage-ment to ensure that presales, and delivery capability align to our service offerings and cus-tomer needs, including demand planning.
- Point of escalation for internal and external stakeholders whilst understand issues and escalations and employ a logical approach to remediating and building plans to improve.
- Provide mentoring and leadership to direct reports to ensure that strategic capability plans are achieved, managing, and resolving any risks and issues to the plan.
- Ensure that delivery leads are building enough time into resourcing and capacity plans to ensure focus around employee development and time to help shape and develop propo-sitions in conjunction with product management.
- Create and maintain a strategic workforce plan.
- Work collaboratively with other business unit leaders to deliver seamless multi-tower so-lutions to SCC customers
- Ensure that the right mix of FTE, contractor and third-party capability is aligned efficiently to maximise margin opportunity and to also ensure the right skill sets are in place to max-imise funds position and increase and grow our services attach
- Identify and develop and a long-term partnership plan to support scalability within the business unit.
- Develop the delivery function to support future, new, changing and retirement of service propositions
- Develop, create and evolve the processes and efficiency within the business unit.
- Ability to convey plans and execution of strategy to stakeholders
- Proven experience in a senior project management or technical operations role, preferably within a professional services environment.
- Excellent knowledge of both Waterfall and Agile methodologies.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in project management tools and software (e.g., Microsoft Project, Jira).
- Analytical and problem-solving abilities
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
