What are the responsibilities and job description for the Teller/Customer Service position at SCCU Simple?
Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a Full Time Member Service Specialist to join our ONESCCU team in our North Merritt Island Branch! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!
Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.
SCCU Team Member Benefits:
- ONESCCU annual bonus available!
- Medical, Dental & Vision Insurance
- HSA (Health Savings Account) with SCCU matching contribution
- SCCU Paid Long Term and Short Term Disability coverage
- SCCU Paid Term Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off
- 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
- Tuition Reimbursement Program
SCCU Team Member financial discounts & perks (save money every month!):
- Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
- Fixed low rate credit card- 5.99%, if approved
- FREE Identify Theft Protection!
- No fee SCCU accounts
Teller/Customer Service Salary Range:
$16.92 to $18.02 per hour
Responsibilities:
Provides exceptional member service on a wide variety of deposit, loan transactions, and new account processing. Effectively assesses members’ needs and makes appropriate referrals for SCCU products and services. Resolves member issues and addresses member questions accurately and in a timely manner.
- Consistently demonstrates effective sales and service skills by meeting established goals.
- Consults with members regarding SCCU products and services and recommends additional offerings to meet member needs.
- Periodically serves as floor manager to assess walk-in member’s needs. Directs them to the appropriate information source while ensuring maximum lobby efficiency, and minimizing member waiting time.
- Performs all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments to provide complete member service.
- Balances cash, monetary instruments, and daily work accurately to ensure member account integrity.
- Services existing deposit and loan accounts, assists members with transactions and account maintenance to meet and exceed their expectations.
- Masters and effectively utilizes the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work.
Requirements:
- 6 months of customer service and/or cash handling experience preferred.
Education:
High School Diploma or equivalency
Schedule:
Full Time during Branch hours of operation: Monday - Friday 7:45am - 6:15pm. Saturdays, Alternating on Rotation, 8:45am – 1:15pm.
Salary : $17 - $18
