What are the responsibilities and job description for the Front Desk Clerk - Full Time position at SCE Partners LLC?
Job Description
Job Description
POSITION SUMMARY
The incumbent in this position is responsible for welcoming and providing service to guests of the hotel.
GENERAL RESPONSIBILITIES
The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)
- Assign guest accommodations in accordance with current procedures.
- Handle assigned bank properly and performs account postings.
- Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.
- Accept same day and advanced reservations as required.
- Process guest accounts upon check-out in an efficient and accurate manner.
- Maintain guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints.
- Maintain ongoing knowledge of all company services and entertainment opportunities.
- Assist other departments with requirements they may have pertinent to hotel guests.
- Perform other related duties as may be assigned.
WORKING CONDITIONS / ESSENTIAL FUNCTIONS
Must have ability to :
JOB QUALIFICATIONS
Effective communication skills. The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent in addition to two months of on-the-job training or related experience.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations :
