Brand Engagement and Guest Services Coordinator

Job Title: Brand Engagement and Guest Services Coordinator

Location: Sacramento, CA
Company: Scenic Vans
Job Type: Full-Time
Salary: $25/Hour With benefits

About Us:
Scenic Vans is a leading custom campervan rental and manufacturing company based in Sacramento, specializing in high-quality van conversions and rentals. We are seeking a dynamic and versatile individual to join our team as a Brand Engagement and Guest Services Coordinator. This role will support both the guest services and marketing departments while taking the lead on all company marketing and sales events.

Key Responsibilities:

Guest Services Duties:

• Greet customers who enter Scenic Vans by ensuring a warm and positive first impression.
• Maintain the lobby atmosphere, including managing TV, music, and light housekeeping.
• Conduct walk-in shop and van tours and facilitate bookings.
• Confirm additional details for existing reservations, including location verification, e-signatures, driver verification, and insurance status.
• Manage the opening and closing of the gated area.
• Perform various operational tasks as needed (e.g., DMV visits, smog checks, gas fill-ups, vehicle drop-offs/pick-ups).
• Assist with rental departures and returns when necessary.
• Support van cleaning efforts to ensure readiness for customers.

Marketing Duties:

• Collaborate with the marketing team on content ideas for social media and engagement initiatives.
• Assist in developing strategies to improve brand visibility and drive company growth and sales.
• Monitor, analyze, and report on marketing campaign performance across platforms (Meta Business Suite, YouTube, Google, Yelp, etc.).
• Track and manage marketing budgets and performance data to inform decision-making.
• Conduct trend analysis to better understand customer behavior and improve campaign effectiveness.
• Support content creation, including photo color grading, filming short videos, and being comfortable on camera when needed.
• Organize and present marketing data to the team and management to facilitate strategic discussions.
• Assist in content planning and execution based on company goals and workload demands.

Event Management Duties:

• Lead the planning, coordination, and execution of company events, with the goal of supporting the sales department of Scenic Vans including:
• Open house events
• Sportsman/outdoor expos
• Home improvement shows
• Van building shows
• Tiny home shows
• Community events
• Any additional relevant events to boost sales and exposure
• Ensure seamless event logistics, marketing strategy, and effective brand representation, with sales driven mindset.
• Ability to do overtime, and overnight for some events that are multiple nights (we provide campervan or hotel lodging).
• Table during events by engaging with attendees and driving interest in Scenic Vans products and services.

Qualifications:

• Strong organizational skills and attention to detail.
• Welcoming personality with excellent customer service skills.
• Ability to take initiative and contribute new ideas and processes.
• Strong analytical and numerical skills with experience in data tracking and reporting.
• Basic content creation skills (photo editing, video filming, and social media proficiency).
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Willingness to take on various responsibilities as needed.
• Comfortability working both independently and collaboratively with teams.
• Previous experience in hospitality, marketing, or sales, event management is preferred.

Why Join Us?

• $22-25/Hour Depending on Experience Full Benefits (100% Paid Medical – 99% Dental, 99% Vision)
• 401K Matching
• 2 Weeks PTO
• Free and encouraged use of campervan rental fleet when available, subject to some restrictions.
• Exciting and dynamic work environment in the vanlife industry.
• Opportunities to learn and grow within multiple facets of the business.
• Be part of a passionate and driven team dedicated to creating unforgettable adventure experiences in a startup environment.

If you are a proactive, creative, and detail-oriented individual looking to make an impact in a growing startup, we want to hear from you!

How to Apply:
Send your resume and a brief cover letter detailing your experience and why you're a great fit for this role to kevin@scenicvans.com.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Application Question(s):

• We will not evaluate any candidate that fails to answer this question thoughtfully. Based on your past experiences, explain something you have done to improve a company you worked for?
• We will not evaluate any candidate that fails to answer this question thoughtfully. Are you willing and comfortable driving Custom Van Conversions. This includes participating in trade shows to sell the product that require you to stay overnight in the vans.
• We will not evaluate any candidate that fails to answer this question thoughtfully. Are you a fan of outdoor adventure (camping, hiking, etc)? Explain your interest in outdoor activities that are similar to what our customers are looking for when buying or renting a van?
• We will not evaluate any candidate that fails to answer this question thoughtfully. Are you comfortable assisting with cleaning of custom camper vans (as needed and not very often), including dumping RV waste, laundry, interior cleaning, and exterior cleaning of the van.
• We will not evaluate any candidate that fails to answer this question thoughtfully. Explain your experience working in customer service as well as in a team based environment. If you have multidisciplinary experience (i.e. jobs where employees throughout the company had vastly different roles but worked in-sync--Scenic has a van manufacturing side and a sales/rentals/marketing/admin side-- please provide examples.

Ability to Commute:

• Rancho Cordova, CA 95670 (Required)

Ability to Relocate:

• Rancho Cordova, CA 95670: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $22 - $25