What are the responsibilities and job description for the Guest Service Agent PM/Night Audit Shifts position at Scenic Property Group?
Overview:
We are seeking a Guest Service Agent to join our team in providing exceptional customer service in a hospitality setting. If you have a passion for guest services and enjoy working in a dynamic environment, we would love to hear from you!
Responsibilities:
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Assist guests with check-in and check-out processes efficiently
- Handle guest inquiries and provide accurate information about hotel facilities and services
- Process reservations, cancellations, and payment transactions accurately
- Address guest concerns and resolve issues promptly to ensure guest satisfaction
- Perform night audit duties as needed
- Operate phone systems and manage reservations effectively
- Maintain cleanliness and organization at the front desk area
Experience:
- Proven experience in customer service, preferably in a hotel or hospitality environment
- Multilingual abilities are a plus to cater to diverse guests
- Familiarity with front desk operations, night audit processes, and phone etiquette
- Knowledge of hotel systems and software for reservations and guest management
- Knowledge of PEP is a plus, not required
- Strong communication skills and the ability to work well under pressure
Joining our team as a Guest Service Agent offers the opportunity to work in a dynamic hospitality setting, interact with diverse guests, and contribute to creating memorable experiences for our visitors.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: Up to 40 per week
Benefits:
401(k)
Flexible schedule
PTO
Holiday Pay
Schedule:
8 hour shift
Day shift
Night shift
Weekends as needed
Salary : $13 - $15
