What are the responsibilities and job description for the Customer Service Associate position at Scenthound Carmel, IN?
Job Description
Job Description
Benefits :
Employee discounts
Flexible schedule
Opportunity for advancement
Signing bonus
Sign On Bonus
Perks and Benefits :
Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
Competitive hourly base pay, plus tips; sales bonuses
Merit-based pay increases
Complimentary service membership
About the Position :
The Customer Service & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires :
Sales experience and confidence (membership sales are highly valued!)
Customer service experience (retail, restaurant)
Computer / Technology proficiency
A passion for dogs and dog health & wellness!
Reliable transportation
Willingness to work in a smoke-free environment
Who We Are Looking For :
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks :
Drive membership sales through health and wellness education
Drive key performance indicators average ticket price and rebook ratio through memberships, service
add-ons, and retail sales
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage cash drawer responsible for daily cash handling
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