Demo

General Manager

Scenthound DMV
Reston, VA Full Time
POSTED ON 1/10/2025
AVAILABLE BEFORE 3/28/2025

Benefits :

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

Bonus based on performance

Competitive salary

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Employee discounts

Training & development

Perks and Benefits :

Direct career growth path to Regional or Area Management positions and additional options

Competitive hourly base pay, plus tips; performance bonuses

Medical, dental, and vision insurance benefits

Merit-based pay increases

Paid Vacation

Complimentary service membership

About the Position :

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires :

  • Management experience
  • Customer service experience (pet, retail, restaurant)
  • Strength to lift up to 70 pounds; stamina to stand for long periods of time
  • Reliable transportation
  • Willingness to work in a smoke-free environment

Who We Are Looking For :

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on dog wellness, customer service, and critical KPIs : Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks :

  • Drive membership sales through health and wellness education
  • Maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for the Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to your team
  • Identify when / where help is needed and provide assistance to keep Scenter on schedule
  • Create an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations; Resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices
  • Skills and Abilities :

  • Effective communication with team members and dog parents
  • Leadership, coaching, mentorship
  • Recruiting, hiring, and creating a happy and effective team
  • Problem-solving
  • Attention to detail
  • Time-management – ability to make an efficient schedule
  • Computer / technology proficiency
  • Accountability; hold oneself and others to a high quality of services
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