Demo

Field Operations Specialist

Scenthound Franchising
Jupiter, FL Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/17/2025

Job Description

Job Description

COMPANY OVERVIEW :

Scenthound is the first membership-based franchise providing affordable and accessible wellness-focused dog care. Dogs need consistent care to keep all their parts healthy, from their Skin and Coat to their Ears, Nails, and Teeth (thats the SCENT in Scenthound)! At Scenthound, were committed to providing every dog with the care necessary to help maintain their health and keep them clean and happy.

Founded in 2015 and Franchising since 2019, our revolutionary concept, technology- driven strategy, and proven model are fueling rapid nationwide growth. On pace to open over 250 locations by 2026, Scenthound is establishing itself as the preeminent solution for routine and preventive dog care.

POSITION SUMMARY :

As a Scenthound Field Operations Specialist, your main responsibilities will be upholding our brand values through in-person and virtual training facilitation, analyzing franchisee and employee training needs, identifying training gaps and continuity, and assisting in creating new or updated training resources in partnership with subject matter experts. A successful Field Operations Specialist is a proactive and clear communicator who acts with a sense of urgency, proactively solving problems, adapting to change, and loves working dogs and people alike!

REQUIREMENTS :

Experience in a teaching, training, or coaching position

Experience creating and / or assisting in the development of training resources

Experience in a sales and / or customer experience environment

Willingness to travel (up to 60%)

Must be comfortable handling all dog breeds

Stamina to stand for long periods; strength to lift up to 50 pounds

PREFERRED EXPERIENCE :

Franchisor Operations

Franchisee Support

RESPONSIBILITIES :

Collaborate with Subject Matter Experts to develop and maintain training materials

Organize in-house and offsite learning activities, including presentations, role-playing exercises, job observations, and assessments

Facilitate orientations and trainings for Franchise owners and employees

Evaluate trainee performance to provide continued support

Stay up to date on Scenthound processes and L&D best practices

Be available to franchise owners, managers, and trainees for training support

Other tasks or responsibilities as required

SKILLS AND ABILITIES :

Energetic, motivating, and encouraging

Patient, confident, and adaptable

Strong communication and interpersonal skills

Classroom management skills

Detail oriented

Works well individually and collaboratively

Organized, prompt, and consistent

Proficient with Microsoft Office Suite and emerging technology

Accountability to hold self and others to Scenthound Standards

BENEFITS :

Health insurance with company contribution

Dental and Vision insurance

Life insurance

Paid time off

401(k) with company match

Free routine wellness services for your dog

Energetic, fun, loving work environment

Unlimited growth potential with an expanding business

Competitive compensation

This is a remote position.

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