What are the responsibilities and job description for the Field Operations Specialist position at Scenthound Franchising?
Job Description
Job Description
COMPANY OVERVIEW :
Scenthound is the first membership-based franchise providing affordable and accessible wellness-focused dog care. Dogs need consistent care to keep all their parts healthy, from their Skin and Coat to their Ears, Nails, and Teeth (thats the SCENT in Scenthound)! At Scenthound, were committed to providing every dog with the care necessary to help maintain their health and keep them clean and happy.
Founded in 2015 and Franchising since 2019, our revolutionary concept, technology- driven strategy, and proven model are fueling rapid nationwide growth. On pace to open over 250 locations by 2026, Scenthound is establishing itself as the preeminent solution for routine and preventive dog care.
POSITION SUMMARY :
As a Scenthound Field Operations Specialist, your main responsibilities will be upholding our brand values through in-person and virtual training facilitation, analyzing franchisee and employee training needs, identifying training gaps and continuity, and assisting in creating new or updated training resources in partnership with subject matter experts. A successful Field Operations Specialist is a proactive and clear communicator who acts with a sense of urgency, proactively solving problems, adapting to change, and loves working dogs and people alike!
REQUIREMENTS :
Experience in a teaching, training, or coaching position
Experience creating and / or assisting in the development of training resources
Experience in a sales and / or customer experience environment
Willingness to travel (up to 60%)
Must be comfortable handling all dog breeds
Stamina to stand for long periods; strength to lift up to 50 pounds
PREFERRED EXPERIENCE :
Franchisor Operations
Franchisee Support
RESPONSIBILITIES :
Collaborate with Subject Matter Experts to develop and maintain training materials
Organize in-house and offsite learning activities, including presentations, role-playing exercises, job observations, and assessments
Facilitate orientations and trainings for Franchise owners and employees
Evaluate trainee performance to provide continued support
Stay up to date on Scenthound processes and L&D best practices
Be available to franchise owners, managers, and trainees for training support
Other tasks or responsibilities as required
SKILLS AND ABILITIES :
Energetic, motivating, and encouraging
Patient, confident, and adaptable
Strong communication and interpersonal skills
Classroom management skills
Detail oriented
Works well individually and collaboratively
Organized, prompt, and consistent
Proficient with Microsoft Office Suite and emerging technology
Accountability to hold self and others to Scenthound Standards
BENEFITS :
Health insurance with company contribution
Dental and Vision insurance
Life insurance
Paid time off
401(k) with company match
Free routine wellness services for your dog
Energetic, fun, loving work environment
Unlimited growth potential with an expanding business
Competitive compensation
This is a remote position.
