What are the responsibilities and job description for the Assistant Manager position at Scenthound Lakewood, CO?
Perks and Benefits:
The Scenter Assistant Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.
This position requires:
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio and hire and develop an amazing team and maintain a positive culture.
Tasks:
- Direct career growth path to General Manager or Area Management positions and additional options
- Competitive salary plus key performance bonuses
- Merit-based pay increases
- Paid Vacation
- Complimentary service membership
The Scenter Assistant Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.
This position requires:
- A dog loving personality that can create an amazing and positive culture focused on Dogs First!
- Team oriented, willing to do what it takes to help others succeed, a leader whom sets a very positive example.
- Management experience preferred
- Customer service experience (retail, restaurant, fast food)
- Strength to lift up to 70 pounds; stamina to stand for long periods of time
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio and hire and develop an amazing team and maintain a positive culture.
Tasks:
- Drive membership sales through health and wellness education
- Maintain a knowledgeable team that prioritizes dog wellness and safety
- Provide leadership, guidance, and mentorship for the Scenter employees
- Drive employee development through leadership, training, and performance reviews
- Uphold quality standards through hands-on participation, employee audits, and training
- Promptly and accurately communicate information from upper management to your team
- Identify when/ where help is needed and provide assistance to keep Scenter on schedule
- Create an environment conducive to teamwork, open communication, and Scenthound values
- Manage client expectations; Resolve customer concerns
- Ensure the safety of dogs and team members at all times
- Adhere to Scenthound sanitary and cleaning practices
- Effective communication with team members and dog parents
- Leadership, coaching, mentorship
- Recruiting, hiring, and creating a happy and effective team
- Time-management – ability to make an efficient schedule
- Computer/ technology proficiency
- Accountability; hold oneself and others to a high quality of services