Job Description
Job Description
Benefits :
- Bonus based on performance
- Opportunity for advancement
- Training & development
About the Position
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires :
Positive, genuine, and passionate - self-motivated, eager to learn, enjoy interacting, helping others and sincerely care about the well-being of dogs and pet parentsPossess exceptional interpersonal skills and are customer service focused with a willingness to deliver above and beyond levels of service as well as eager to seek opportunities to develop and contribute valuablyYou have 1 years of related membership sales franchise experience in a similar roleSales experience and confidence (membership sales is highly valued!)Customer service experience (fitness franchise, membership franchise model or exceptional customer service experience)Computer / Technology proficiencyA passion for dogs and dog health & wellness!Part-time or full-time hours available - ideally minimum of 20 or full-time with 30-40 hours per week.Reliable transportationWillingness to work in a smoke-free environmentMust love all dogs!Responsiblities :
Drive membership sales through health and wellness educationDrive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail salesDevelop membership leads; Follow up with potential membersAnswer phone calls, schedule customer appointments, manage customer profiles and recordsManage cash drawer responsible for daily cash handlingManage customer expectations; Resolve customer concerns; Retain membershipsEnsure the safety of dogs and team members at all timesAdhere to Scenthound sanitary and cleaning practices keep reception area clean and presentablePerform other tasks and duties as assigned by the Scenter ManagerWho We Are
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dogs overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, wed love to hear from you!
NORTH STAR
We remove barriers so that people can love and connect with their dogs every day.
VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference
Job Types : Full-time, Part-time
Pay : $13.00 - $17.00 per hour
Expected hours : 20 35 per week
Benefits :
Employee discountFlexible scheduleOpportunities for advancement including trainer and managementWe strive to develop our teams within, and our goal is to offer our Scenthound team all-stars long-term career opportunitiesFree services for your pup!Casual dress at work - branded t-shirt, jeans and sneakersShift :
4 hour shift8 hour shiftDay shiftMorning shiftApplication Question(s) :
Have you worked in a dog-related business?Have you ever worked in a membership related businessAbility to Commute :
Lutz, FL 33548 (Required)Work Location : In person
Salary : $13 - $17
