Job Description
Job Description
Love Dogs? Join the Pack!
Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk!
About the Position :
The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.
Perks and Benefits :
- Competitive pay, performance bonuses
- Merit-based pay increases
- Paid Vacation and holidays
- Complimentary service membership
- Training and development; mentorship
- Energetic, fun-loving work environment
This position requires :
Management experienceSales experienceCustomer service experience (retail, restaurant)Strength to lift up to 70 pounds; stamina to stand for long periods of timeReliable transportationFlexibility to work daytime, evening and weekend hours and transition across multiple locations in NaplesWho We Are Looking For :
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs : Sales Conversion, Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.
Tasks :
Drive membership sales through health and wellness educationMaintain a knowledgeable team that prioritizes dog wellness and safetyProvide leadership, guidance, and mentorship for the Scenter employeesDrive employee development through leadership, training, and performance reviewsUphold quality standards through hands-on participation, employee audits, and trainingPromptly and accurately communicate information from upper management to your teamIdentify when / where help is needed and provide assistance to keep Scenter on scheduleCreate an environment conducive to teamwork, open communication, and Scenthound valuesManage client expectations; Resolve customer concernsEnsure the safety of dogs and team members at all timesAdhere to Scenthound sanitary and cleaning practicesSkills and Abilities :
Effective communication with team members and dog parentsLeadership, coaching, mentorshipRecruiting, hiring, and creating a happy and effective teamProblem-solvingAttention to detailTime management ability to make an efficient scheduleComputer / technology proficiencyAccountability; hold oneself and others to a high quality of servicesPrior experience working with dogs is wonderful, but not required
