What are the responsibilities and job description for the Front Desk Sales Associate position at Scenthound San Diego, CA?
Who We Are :
Located in Carmel Valley, Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!
Perks and Benefits :
- Direct career growth path to Management positions (Asst. Manager, / Manager) and additional options
- Competitive hourly base pay, plus tips; sales bonuses
- Total Compensation - $22.25-27 / hr.
- Opportunity for base pay increase / raise after 3 months of employment, contingent on performance
- Merit-based pay increases
- Paid Vacation
- Complimentary service membership
- Proven sales experience with a track record of meeting or exceeding sales targets.
- Customer service experience (retail, hospitality, or related industry).
- Comfort working with dogs and educating customers on pet health.
- Proficiency in basic technology and POS systems .
- Reliable transportation and willingness to work in a smoke-free environment.
- Confident and persuasive in selling services and memberships.
- A strong communicator who can build relationships and educate dog parents on wellness.
- Goal-oriented and self-motivated , always looking for opportunities to drive revenue.
- Comfortable handling objections and finding solutions that meet customer needs.
- Detail-oriented and organized , managing appointments and customer profiles efficiently.
- Able to work independently while also collaborating as part of a dynamic team.
- Drive membership sales by educating dog parents on the benefits of routine wellness care.
- Proactively engage customers to promote memberships, service add-ons, and retail products.
- Develop and follow up on leads , converting potential customers into loyal members.
- Achieve and exceed sales goals , including key performance indicators (KPIs) such as average ticket price and rebook ratios.
- Maintain expert knowledge of Scenthound services and retail products to effectively communicate value to customers.
- Handle front desk operations , including answering phone calls, scheduling appointments, and managing customer records.
- Process transactions , manage the cash drawer, and ensure accurate financial reporting.
- Deliver an exceptional customer experience , addressing concerns, overcoming objections, and ensuring customer satisfaction.
- Collaborate with the team to maintain a clean, welcoming, and professional environment.
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Base pay is $17.25 - $21.00 an hour. Can expect $5.00-$6.00 additional per hour based on tips and commissions incentives.
About the Position :
The Sales & Front Desk Associate plays a pivotal role at Scenthound, driving membership sales and revenue growth while ensuring an exceptional customer experience. This position is ideal for individuals who thrive in a sales-driven environment , excel at customer engagement, and are passionate about dog health and wellness .
This position requires :
Who We Are Looking For :
We’re seeking a results-driven sales professional with strong customer service skills who is motivated to grow within our company . An ideal candidate is :
Tasks :
Skills and Abilities :
Salary : $5 - $6