Assistant Manager

Job Description  

Scenter Assistant Manager 

• Training to Become General Manager

Who We Are 

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated 

industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model 

allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly 

collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-

human connection by helping dog parents maintain clean, healthy dogs.  

NORTH STAR 

We enrich the connection between people and their dogs.

VALUES 

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference. 

About the Position 

This will be a very important position at our Scenthound location. We are looking for someone that is willing to learn how to succeed in offering strong leadership, sales expertise, and exceptional 

customer service. This position requires: 

Management experience (Preferable but not required)

Sales and Customer service experience 

Dog lover that is happy to jump in and help our team service dogs when needed.

Reliable transportation  

Strength to lift up to 70 pounds; stamina to stand for long periods of time 

Who We Are Looking For  

We are searching for a great individual who fits our culture and wants to grow into our general manager. Someone who leads with integrity, honesty, compassion. A successful Scenter 

Manager is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover! We are 

looking for a HANDS-ON team member who can help mange the day-to-day operations of the Scenter with emphasis on critical 

KPI’s: Revenue, Dog Visits, Average Ticket Price, Rebook Ratio, etc.  

Tasks 

Drive membership sales through health and wellness education 

Maintain a knowledgeable team that prioritizes dog wellness and safety 

Provide leadership, guidance, and mentorship for the Scenter employees 

Drive employee development through leadership, training, and performance reviews 

Uphold quality standards through hands-on participation, employee audits, and training  

Promptly and accurately communicate information from upper management to your team  

Identify when/ where help is needed and provide assistance to keep Scenter on schedule  

Create an environment conducive to teamwork, open communication, and Scenthound values 

Manage client expectations; Resolve customer concerns 

Ensure safety of dogs and team members at all times 

Adhere to Scenthound sanitary and cleaning practices  

Skills and Abilities 

Effective communication with team members and dog parents 

Leadership, coaching, mentorship 

Recruiting, hiring, and creating a happy and effective team 

Problem-solving 

Attention to detail 

Time-management – ability to make an efficient schedule 

Computer/ technology proficiency 

Reliability and Accountability; hold oneself and others to a high standard

Benefits 

Competitive compensation plan that includes hourly, bonuses, tips, and paid vacation once manager.

Medical, dental, and vision insurance benefits 

Merit-based pay increases