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Member Associate

Scenthound
Portland, OR Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 4/21/2025

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Benefits :

  • Competitive Wage Tips
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Free uniforms
  • Paid time off
  • Training & development

Perks and Benefits :

  • Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
  • Competitive hourly base pay, plus tips
  • Medical, dental, and vision insurance benefits
  • Paid Vacation
  • Complimentary service membership

    • About the Position :

    The Front Desk Lead is a key position at Scenthound, focused on providing exceptional service to every dog parent and educating them on all things Scenthound.

    This position requires :

  • Sales experience and confidence (membership sales are highly valued!)
  • Customer service experience (retail, restaurant)
  • Computer / Technology proficiency
  • A passion for dogs and dog health & wellness!
  • Reliable transportation

    • Who We Are Looking For :

    We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Lead is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

    Tasks :

  • Drive membership sales through dog health and wellness education
  • Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
  • add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer - responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Scenter Manager

    • Skills and Abilities :

  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human!) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards and deliver an exceptional customer service.
  • Looking to hire for immediate start

    • Compensation : $16.00 per hour

    Salary : $16

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