What are the responsibilities and job description for the Member Associate position at Scenthound?
Responsive recruiter
Benefits :
Competitive Wage Tips
401(k) matching
Dental insurance
Health insurance
Vision insurance
Free uniforms
Paid time off
Training & development
Perks and Benefits :
Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
Competitive hourly base pay, plus tips
Medical, dental, and vision insurance benefits
Paid Vacation
Complimentary service membership
About the Position :
The Front Desk Lead is a key position at Scenthound, focused on providing exceptional service to every dog parent and educating them on all things Scenthound.
This position requires :
Sales experience and confidence (membership sales are highly valued!)
Customer service experience (retail, restaurant)
Computer / Technology proficiency
A passion for dogs and dog health & wellness!
Reliable transportation
Who We Are Looking For :
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Lead is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks :
Drive membership sales through dog health and wellness education
Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
add-ons, and retail sales
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage cash drawer - responsible for daily cash handling
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