What are the responsibilities and job description for the Member Associate position at Scenthound?
Benefits : 401(k) Employee discounts Paid time off
Perks and Benefits :
- Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
- Competitive hourly base pay, plus tips; sales bonuses
- Merit-based pay increases
- Paid Vacation
- Complimentary service membership
- Sales experience and confidence (membership sales are highly valued!)
- Customer service experience (retail, restaurant)
- Computer / Technology proficiency
- A passion for dogs and dog health & wellness!
- Reliable transportation
- Willingness to work in a smoke-free environment
- Drive membership sales through health and wellness education
- Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
- add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer - responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
About the Position :
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires :
Who We Are Looking For :
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks :
Skills and Abilities :
