What are the responsibilities and job description for the Sales & Front Desk Associate / Manager position at Scenthound?
About Us
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine hygiene and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.
About the Position
The Sales & Front Desk Associate is a fundamental position at Scenthound, focused on selling memberships while providing exceptional service to every customer. Career growth path to Manager.
Benefits and Perks
- Competitive hourly base pay, plus participation in tip pool
- Merit-based pay increases
- Career growth path to other leadership positions
- Complimentary service membership
Sales & Front Desk Associate position requires
- Sales experience and confidence (membership sales are highly valued!)
- Customer service management experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness!
- Open to work weekends
Who We Are Looking For
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks
- Drive membership sales through health and wellness education.
- Provide an exceptional In-store and/or on-the-phone experience.
- The ability to manage the CRM (Customer Relationship Management).
- Be the primary voice of Scenthound when interacting with Customers and Members.
- Be highly engaged with customers during drop offs and pickups.
- Educate dog parents about dog health and wellness resulting in membership sales and add-on services.
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales.
- Develop membership leads; Follow up with potential members over the phone.
- Answer phone calls, schedule customer appointments, manage customer profiles and records.
- Manage cash drawer – responsible for daily cash handling.
- Manage customer expectations; Resolve customer concerns; Retain memberships.
- Adhere to Scenthound sanitary and cleaning practices.
- Perform other tasks and duties as assigned by the Scenter Manager.
Skills and Abilities
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
Salary : $33,000 - $43,000
