What are the responsibilities and job description for the Customer Support Coordinator position at SCHAEFER PLASTICS NA LLC?
At Schaefer Plastics, we are manufacturing industry-leading solutions and driving responsible practices towards a sustainable future for generations to come. As a family-owned company since 1937, we are deeply committed to delivering exceptional customer care through high-quality, innovative waste and packaging solutions. Our customers and their satisfaction are paramount to our business; we strive to understand their needs and exceed their expectations at every turn. We excel in injection molding, producing durable waste and recycling carts, and pioneering reusable packaging systems that reduce carbon footprints. Our dynamic and inclusive culture fosters personal and professional growth, making us an ideal employer for career advancement.
We are seeking a highly organized and meticulous Customer Support Coordinator to join our team. This role is essential in ensuring the efficiency of our customer service operations by providing administrative support to our customer service representatives, managing inventory, and managing clerical duties. The ideal candidate will be initiative-taking, customer-focused, and capable of multitasking in a dynamic environment. This position is based on-site in the Charlotte area.
Key Responsibilities:
- Function as a liaison between management, sales, and customer service teams.
- Update and maintain Salesforce and ERP System (Microsoft Dynamics AX) meticulously to ensure accuracy.
- Manage cooperative purchasing tracker/spreadsheet.
- Review daily bid summary emails for solicitations of interest, complete initial review for key information and prepare a summary of requirements.
- Support customer service representatives by assuring all documentation is accurate and attached to all quotes and orders.
- Assist management with reports as needed.
- Assist with emailing and mailing invoices to customers.
- Backup support for switchboard/front desk receptionist (using Microsoft Teams).
- Manage graphics inventory.
Skills and Qualities Required:
- Experience: 2 years in customer service, administrative, and/or support roles.
- Effective communication, problem-solving, and organizational abilities.
- Outgoing and positive demeanor, a motivated, energetic work ethic, and a history of working well with others in a team environment.
- Well-spoken with excellent active listening skills
- Ability to deal with more than one task at the same time.
- Excellence in time management skills.
- Willingness to learn new skills.
- Digitizing data by entering it for organization and management purposes.
- Experienced with Microsoft Office Suite
- Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities.
- Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
- Applies feedback to improve performance; Monitors own work to ensure quality.
If you are an initiative-taking and meticulous professional with a passion for supporting customer service teams and improving operational efficiency, we encourage you to apply!
