Customer Service Key Account Specialist

At Schaefer Plastics, we are manufacturing industry-leading solutions and driving responsible practices towards a sustainable future for generations to come. As a family-owned company since 1937, we are deeply committed to delivering exceptional customer care through high-quality, innovative waste and packaging solutions. Our customers and their satisfaction are paramount to our business; we strive to understand their needs and exceed their expectations at every turn. We excel in injection molding, producing durable waste and recycling carts, and pioneering reusable packaging systems that reduce carbon footprints. Our dynamic and inclusive culture fosters personal and professional growth, making us an ideal employer for career advancement.

Rate: $29.00 - $34.00/hour, depending on experience

Type: Role: Hourly non-exempt - Full Time, in the Office (M-F)

Why This Role Matters
Our Key Accounts Specialist is a critical link between our most valued customers and our internal teams. This role directly supports national-level partnerships and ensures the highest standard of service, accuracy, and responsiveness. If you're organized, proactive, and take pride in delivering excellence, this is your opportunity to make a measurable impact.

What You'll Do

• Serve as the primary liaison for key accounts, ensuring clear and timely communication.
• Manage customer requests, updates, and account support alongside the National Account Manager.
• Enter and process quotes, RFQs, and work orders using Microsoft Dynamics ERP.
• Upload invoices to customer portals and ensure all documentation is complete and accurate.
• Maintain and update inventory and order-tracking spreadsheets for key accounts.
• Coordinate internally with Sales, Manufacturing, Marketing, and Shipping teams to meet customer requirements.
• Ensure accuracy and compliance on all customer agreements, artwork approvals, and delivery timelines.
• Track and report on account activity, including receivables, credit requests, returns, and warranty claims.
• Identify potential issues proactively and work cross-functionally to resolve them quickly.
• Champion the customer experience from order intake to post-delivery follow-up.

What You Bring

• 1 year working directly with key or national accounts in a support capacity.
• 2 years of experience in a customer service or account support role, preferably in manufacturing
• Proficient in Salesforce and Microsoft Office Suite (Excel proficiency is a must).
• High level of accuracy and attention to detail in order processing and documentation.
• Strong organizational and time-management skills with the ability to manage competing priorities.
• Excellent communication skills — professional, clear, and customer-focused.
• Ability to work independently and collaboratively across departments.
• A proactive, problem-solving mindset and a commitment to follow through.
• Experience managing customer artwork and custom product orders is a plus.

What You Can Expect From Us

• A stable and growth-oriented company with a long-standing reputation for quality.
• A collaborative team environment that values initiative, accountability, and excellence.
• Opportunities for professional development and advancement.
• The chance to play a key role in supporting long-term, strategic customer relationships.

Job Type: Full-time

Pay: $29.00 - $34.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Yearly bonus

Experience:

• Key Account support: 2 years (Required)
• Salesforce: 1 year (Required)
• Manufacturing: 2 years (Preferred)

Ability to Commute:

• Charlotte, NC 28273 (Required)

Work Location: In person

Salary : $29 - $34