What are the responsibilities and job description for the Software Support Engineer - Onsite position at Schaefer System International, Inc.?
Become part of our success story!
A leading global solution provider for all sectors of intralogistics - that is us : SSI SCHAEFER. What we also are : A family business that invests in the expertise, passion, and talents of its employees.
As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking, and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow.
SSI SCHAEFER : 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions.
We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done. We've won Best Places to Work™ several years in a row and offer competitive benefits like 401K / matching, a great PTO package, and because we want our teams to be healthy, we provide generous medical benefits. We also want you to be successful here. How do we do it? We put our employees and customers first, and we've got a great DNA culture here at SSI SCHAEFER-it's that simple.
We're also proud to be an equal opportunity workplace and an affirmative-action employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us!
This role is customer-facing and involves providing support for Software as a Service (SaaS) within a distribution facility.The Software Support Engineer provides technical support for automated material handling software systems and equipment in warehouses and distribution centers. Using an array of technical tools, the engineer performs complex troubleshooting and problem-solving.
Shift : This is an on-site weekend day shift. Friday-Sunday, 6 : 00a-5 : 00p, full-time.
Essential Functions
- Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS).
- Identifies issues that are mechanical or logical and escalates to the appropriate team for resolution.
- Design test scenarios to identify system issues.
- Trains internal and external customers to increase system knowledge, resolve issues, and prevent issues from recurring.
- Creates documentation and training materials for system users and system service & maintenance.
- Designs, generates, and maintains reports detailing the daily operations of the systems.
- Analyzes daily operation reports for the system to track and identify opportunities for continued improvement.
- Updates help-desk ticketing system to track, monitor, and resolve issues.
- Writes and updates knowledgebase articles.
- Effectively communicates with customers in high-impact scenarios.
Additional Responsibilities
Required Qualifications
Of Note
Friday-Sunday, 6 : 00a-5 : 00p
