Defective Product Specialist- Full Time

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities:

• Process all defective products for the store. Call vendors, request Return Authorizations, send products to vendors or dispose of properly

• Keep an up to date list of the vendor contacts

• Process overage on products distributed for donations

• Manage daily shipping for the store, for both customers, web and inter store purchases

• Track packages for customers and store shipments

• Assist in web store fulfillment

• Maintain and keep shipping supplies stocked

• Accurately process customer special orders (OMS system), ensuring correct discounts, pricing and/or arrangements and shipping details are properly applied to orders

• Initiate contact with vendors or other Scheels stores to secure desired product upon direction by corporate team

• Communicates with customers in regards to shipping dates, stock availability, and any possible delays or backorders Answers customer questions and responds to customer requests in a timely manner

• Work closely with the Freight and Accounts Payable teams

• Maintain orderly appearance of personal work space and surrounding areas

• Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs

• Ability to read and comprehend simple instructions, short correspondence and memos

• Ability to write simple correspondence

• Ability to effectively present information in a one-on-one and small group situation to customers and other employees

• Demonstrates strong communication, organization, attention to detail and problem solving skills

• Strong initiative and vision for continuous improvement while contributing to a positive team atmosphere

• Exercise judgment and tact while working with customers or co workers

• Strong oral/written communication and reading skills to communicate effectively and in a timely manner with all levels of the organization

• Ability to work assigned schedules which may include varied hours, evenings, weekends and holidays

Compensation:

• Compensation for this position can range from 19 /h depending on experience and skills.

Requirements:

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency

• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

• Show respect and appreciation for others and Scheels

• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback

• Ability to adapt to a changing work environment

• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

The ideal candidate will have a high school diploma or general education degree (GED); or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Medium work - Exerting 20 to 50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for light work.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Schedule:
Must be flexible to work assigned schedule between 9a.m. and 9p.m., Monday through Saturday, 11a.m. and 7p.m., Sunday. Average hours per week is 41 hours.

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.