Part-Time Customer Experience Specialist

Do you love sports, fitness, fashion, or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities:

• Passion for serving customers via chat, email, and phone

• Strong initiative and vision for continuous improvement

• Ability to work independently and with a team

• Responsible for engaging and connecting with customers

• Ability to learn and efficiently use our Order Management System (OMS)

• Assess customer needs to provide personal, customized solutions and support
• Receive customer feedback and take appropriate action to take care of the customer

• Ability to multitask and hold multiple conversations at once

• Must have the ability to independently problem-solve

• Must have basic to advanced computer skills, with knowledge of Microsoft Office and Google products

• Ability to follow written, oral, and diagram instructions

• Must be flexible to work an assigned schedule, which may include daytime, evening, and weekend shifts

Requirements:

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency

• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

• Show respect and appreciation for others and Scheels

• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback

• Ability to adapt to a changing work environment

• Ability to apply concepts of basic math, grammar, punctuation, and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of a professional, clean, and welcoming environment for customers, co-workers, and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

Schedule:

Must be flexible to work an assigned schedule between 7:00 am to 9:00 pm, Monday - Thursday, 7:00 am to 6:00 pm, Fridays, and 9:00 am to 7:00 pm, Saturdays and Sundays. The schedule may include a minimum of 2 weekday shifts paired with every other weekend or 3-4 weekday shifts paired with 1 weekend shift per week. The average hours worked per week is 20 hours.

Education & Experience:

Candidates preferred to have a minimum of a High School diploma or General Education Degree (GED), one to three months of related experience or training; or an equivalent combination of education and experience. The ability to speak multiple languages is preferred, but not required.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation

Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status concerning public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.