What are the responsibilities and job description for the Receptionist position at Scheels?

Our goal is to be the best retailer in USA in the eyes of our customers, associates, and business partners.

We would love to have you join the Scheels team!

Overview : $15.00 / Hr

The Receptionist position is responsible for providing world class customer service by providing knowledgeable and courteous assistance to all incoming calls of Scheels. This position will represent Scheels as a friendly, courteous and knowledgeable professional.

What it takes to be a Scheels Expert :

Customer Service

Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

Approach daily tasks, projects and follow-up communication with energy and sense of urgency

Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

Show respect and appreciation for others and Scheels

Arrive to work and meetings 10 minutes early

Servant Leadership

Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

Consistent eagerness to listen, learn, apply knowledge and accept critical feedback

Ability to adapt to a changing work environment

Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

Demonstrate pride and ownership of their work while meeting expected deadlines

The Essentials :

Answer all incoming calls in a friendly, professional and pleasant disposition

Be knowledgeable and courteous while assisting customers and transferring calls to appropriate associates or areas for further assistance

Assist in general office duties that include mail service, sorting and opening mail to deliver to appropriate individual / department, updating phone lists and assisting other office positions as needed

Create daily pocket schedules, make signs for all shops, order supplies and keep stocked at all times

Assist in various projects for members of the Leadership team as needed

Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth

Ability to read, write and comprehend simple instructions, short correspondence, and memos

Demonstrate multi-tasking, organization, attention to detail, and problem solving skills

Experience in Microsoft Office programs such as Word, Publisher, and Excel

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

Excellent written and verbal communication skills

Ability to complete basic mathematical equations

Ability to deal with problems involving several concrete variables in standardized situations

Expert Experience :

Ideal candidate will have Associates Degree (AA / AS) or equivalent from two-year College or technical school; or six months to one year related experience and / or training; or equivalent combination of education and experience.

Activity :

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push / pull, lift, talk, and hear with or without reasonable accommodation

Sedentary work - Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury

Schedule :

Must be flexible to work assigned schedule between 3pm - 9pm Monday through Friday, 9am - 9pm Saturday, 11am - 7pm on Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available minimum of three weekends a month. Average hours per week is 20 hours.

Benefits :

Scheels offers a complete benefits package to include :

Employee Stock Ownership Program

Best Discount in Retail

Health & Dental Insurance

Short Term & Long Term Disability Insurance

All State Accident Insurance

Employee Assistance Program

Paid Time Off

Holiday Pay

401(K) / Roth(K)

Maternity Leave

Bereavement

Equal Employment Opportunity

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Salary : $15

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