What are the responsibilities and job description for the Corporate Account Manager Americas position at Schenker & Co AG?
Tasks & Responsibilities :
- Manage overall account relationships for multinational customers to ensure excellent customer service during implementation, the transition to operations and ongoing maintenance of the account.
- Partner with other sales professionals globally to orchestrate an account sales strategy
- Primary point of liaison with customer on all business-related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance
- Maintain overview of the account status at all times and report as required using agreed tools.
- Strategically partner with other departments (e.g. Product Development teams and Corporate / Regional Staff and Operations teams) to ensure continual, consistent service and growth
- Internal communication to key management to ensure clarity and alignment of all resources and infrastructure to support sales and profit goals and customer operating requirements
- Participate in global and / or regional strategic review of the business structure (resourcing, sales support, internal business processes, customer relationship management) with regional and country operations and staff leaders
- Participate in Quarterly Business Reviews with the customer and regional and country operations and staff leaders
- Establish business Key Performance Indicators and benchmarks. Use these indicators to drive internal process improvements
- Achieve annual sales and profit goals for multinational or large regional customers
- Responsible for customer profitability in conjunction with regional and country operations and staff leaders for transportation and supply chain services.
- Identification of Global Account targets and execute business development of targeted accounts.
- Respond to complex and sensitive logistical issues and questions; create innovative and profitable solutions in tandem with specialized partners within the organization, i.e. Customs Brokerage, Ocean, Logistics, IT.
- Close new Global Accounts and increase Global Account Revenues, year over year.
- Other duties and projects as assigned
