Mgr, Driver Support I

This position is responsible for directing, organizing and controlling a fleet of drivers to achieve company standards for safe operation, and provide services which successfully meet or exceed the customer's needs. This position will maximize Driver Team Member and equipment utilization, while simultaneously operating within an environment of trust, respect and dignity for our Driver Team Members. PRINCIPAL ACCOUNTABILITIES.

• Plan assigned fleet of drivers for success by focusing on key aspects (hours of service, transit time, driver performance, customer requirements, safety compliance, etc.).
• Responsible for timely identification and remediation of Driver safety compliance issues including, but not limited to, HOS violations, Drive Cam events, drug and alcohol testing, terminal route-throughs and maintenance issues.
• Focus on driver retention by building strong relationships with each driver, monitoring performance, and keeping drivers informed and motivated.
• Collaborate with Fuel Management Team to maximize fuel purchase efficiency, and idle time compliance.
• Ensure assigned fleet of drivers is in compliance with all FMCSA regulations.
• Dispatch loads to drivers (issue load information, directions, routing, and fuel information, etc.).
• Communicate and help facilitate resolution of driver conflicts, problems, and requests such as home time, pay, equipment, and load assignments.
• Track and manage assigned drivers' home time schedule.
• Monitor pickups and deliveries for service failures and proactively alert the necessary parties when a load is in jeopardy of failing.
• Manage driver performance by setting expectations, conducting regular reviews and implementing corrective action processes up to and including termination when needed.
• Utilize operational reports and metrics to ensure operating effectiveness.
• Meet deadlines and deliver exceptional service through positive engagement and patience.