What are the responsibilities and job description for the WMS Subject Matter Expert (SME) position at Schenker & Co AG?
Position Description Summary : WMS Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.) :
- Configuring WMS system to meet business processes.
- Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT.
- Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary.
- Clearly document details of WMS issues including steps to recreate the issue when escalation is required
- Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations and other IT equipment associated with WMS systems.
- Assist training new hires on WMS
- Participate in cross-functional improvement projects
- Clearly document and communicate system change requests.
- Ensure adherence to WMS best practices per defined standard operating procedures and work instructions.
- Pursue continuous personal and organizational improvements
- Maintain a high level of quality in work performed.
- Maintains a clean and safe work environment
- Follows all SOP and safety guidelines.
- Demonstrate knowledge and understanding of business operations
- Possess excellent inter-personal and communication skills.
- Performs all other duties deemed necessary to support the WMS system and operation.
- The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.
