What are the responsibilities and job description for the Concierge position at Schervier Rehabilitation & Nursing Center?
Concierge
We are currently looking for a Concierge to join our dedicated and caring team. This position's main purpose is to coordinate and facilitate the move-in process for new residents. The Concierge will act as a liaison to the nursing unit to help ensure a smooth transition with the admissions process for all residents. Further, the position will act as a liaison with family members and the residents of the Facility.
ABOUT SCHERVIER REHAB: We are a well-run 364 bed skilled nursing facility located in Riverdale/the Bronx, right near the Hudson River. Our nursing staff are caring and positive. Join our supportive team and use your skills in an environment that appreciates you!
While working here, you will enjoy:
- Medical / Dental / Vision insurance
- Generous paid time off (PTO) package
- Paid holidays
- Availability for day shifts, evening shifts, night shifts, and weekend shifts
- Recurring employee appreciation events, we love to celebrate our team!
- Fun and friendly work atmosphere - great leadership team!
Concierge Duties and Responsibilities
Concierge Functions
- Work with the Corporate Admissions Director to assign residents rooms and beds.
- Ensure that the resident’s room is clean and orderly when resident arrives. Ensure special equipment and supplies are available.
- Ensure that residents have a TV remote, list of channels, and a working telephone.
- Work with the Dietary Department to identify residents’ favorite foods.
- Collaborate with Activities Department to identify resident’s favorite hobbies.
- Orient the new admission residents and their family members to the Facility. Provide the new resident welcome gifts, offer drinks and food, answer questions, make the resident’s family feel comfortable and welcome.
- Inform residents and their family members that you are the point person to help with the transition, answer questions, solve problems, etc.
- Advise the resident that you will check in on them before you leave and first thing in the morning and every other day for the first few days to make sure everything is going well.
- Inform the Admissions Director, Administrator, or any other applicable department of any problems that new residents are having and help find a solution to these issues.
- Assist residents with completing customer satisfaction surveys and address any problems in daily report.
Administrative Functions of the Concierge
- Assist Corporate Admissions Director in determining bed vacancies daily.
- Maintain constant communication with Corporate Admissions team.
- Communicate incoming admissions to all departments.
- Assist potential residents and their families by conducting tours of the Facility and answering questions regarding the Facility and admissions process. Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.). Review as necessary.
- Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the Facility.
- Complete sign-ins (Admissions Agreements) for all new residents.
- Write daily report on new admissions and any other significant findings.
Staff Development
- Attend and participate in Facility mandatory in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.).
- Attend and participate in workshops, seminars, etc., as approved.
Resident Rights
- Must adhere to all HIPAA requirements.
Concierge Education/Experience
- Must possess, as a minimum, a high school diploma or GED equivalent.
