IT Specialist

Key position that directly contributes to the success of the company, we are seeking an IT Specialist to join our manufacturing company's team. The ideal candidate will be responsible for providing comprehensive and reliable technical information system support to local and remote team memebers. Install, support, and maintain local and remote computers. Ability to work as of a cross-funtional team while handling multiple tasks concurrently. Support and maintain corporate application systems for ERP, Office 365, Azure, intranet, various manufacturing systems, etc. Willingness to take on new projects and responsibilities. Contributes to a positive team/work environment while continually seeking ways to enhance contributions to the team.

If you are passionate about providing exceptional support, have strong communication skills, and ability to deliver exceptional customer service in a manufacturing environment, we encourage you to apply for this position. Join our team and be part of a company dedicated to excellence and industry leading products and services.

DUTIES & RESPONSIBILITIES

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Coordinate with vendors of hardware and software to ensure that their products and services meet business needs.
• Maintain records, writing requisitions for purchasing computer equipment and software.
• Provide technical expertise and problem-solving assistance as needed on off hours.
• Must also be prepared to do physical work, such as lifting computers or equipment, and, if necessary, shift them to other locations. They would need to stoop, bend, and reach.
• Performs any and all duties as assigned.
• Be able to handle multiple projects with changing priorities.

KNOWLEDGE, SKILLS, & ABILITIES

• Embraces our core values of Commitment of Excellence, Communication, Customer's, Integrity, Safety, Team, demonstrating a strong capacity for resilience, ethical conduct, and a proactive approach to both personal growth and company advancement
• Proficient in customer service and communication, adept at effectively engaging with team members and addressing their needs
• Solid knowledge of networking components. E.g. Switches, routers, servers and workstations
• Experience with enterprise backup and antivirus solutions
• Familiarity with enterprise Azure cloud environment
• Understanding of Windows server and Windows 10 and 11 workstation operating systems, Microsoft Office Applications
• Basic computer building and deployment
• Introductory experience with cloud-based technologies
• Must type a minimum of 40 Words Per Minute

EDUCATION AND EXPERIENCE

• High school diploma, GED, or equivalent, secondary degree preferred
• Prior ERP experience in a manufacturing or related industry is a plus
• Ability to multi-task and prioritize in a fast-paced environment
• Knowledge of manufacturing processes and products is beneficial
• Possess excellent troubleshooting, communication and interpersonal skills, including effective development of training and reference documtation
• Ability to facilitate change in a productive and proactive manner, maintain composure and professionalism in stressful situations

BENEFITS

• 401(k)
• 401(k) 4% matching
• Health Care Plan (Basic & Voluntary Medical, Dental, & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Eleven (11) paid holidays, of which one (1) is floating holiday
• Paid time off