IoT Technical Engineer

Location: Morristown, NJ, United States

Job ID: 79471

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

IoT Technical Engineer

Your Main Responsibilities

PRIMARY FUNCTION / POSITION OVERVIEW:

We are seeking a motivated and tech-savvy IoT Technical Engineer to join our team. In this role, you will provide technical support for our Internet of Things (IoT) devices and systems, assisting customers and internal teams with troubleshooting, configuration, and maintenance of IoT solutions.

ESSENTIAL FUNCTIONS:

Describe the key responsibilities of the position in order of importance and identify % of time spent on that responsibility.

Key Responsibilities

• Respond to Technical On-Call Center (TOC) inquiries and troubleshoot IoT device issues
• Diagnose and resolve hardware and software problems related to IoT devices and their connectivity
• Collaborate with cross-functional teams to escalate complex issues and contribute to product improvements
• Document all interactions, solutions, and recurring issues in the ticketing system
• Assist with the installation, configuration, and maintenance of software on IoT devices
• Analyze large datasets from IoT devices to identify trends and patterns, providing valuable insights for business decision-making
  
  
  

What You Bring

FUNCTIONAL/TECHNICAL EXPERTISE

• Platform Knowledge (MS Office, Postman API, Atlassian) - Minimum 2 years
• Diagnostics and Troubleshooting (e.g. conducting data analysis and documenting conclusion and recommendation) - Minimum 2 years
• SAP and business processes
• Strong understanding of networking fundamentals and IoT concepts, IT architecture and software
• Familiarity with various operating systems (Linux, Windows)
  
  
  

Additional Requirements

• Excellent problem-solving and analytical skills
• Strong written and verbal communication abilities
  
  
  

Preferred Qualifications

• Knowledge of IoT protocols (e.g., MQTT)
• Basic programming skills (e.g., Python)
• Familiarity with platforms (Azure IoT, Postman API, Docker)
• Familiarity with cellular networking knowledge
  
  
  

Skills and Attributes

• Customer-oriented mindset with a passion for technology
• Ability to explain complex technical concepts to non-technical users
• Strong time management and multitasking abilities
• Eagerness to learn and adapt to new technologies
  
  
  

This entry-level position offers an excellent opportunity to gain hands-on experience in the rapidly growing field of IoT. You'll develop technical expertise while honing your customer service and problem-solving skills, setting a strong foundation for your career in IoT and technology support.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.
  
  
  

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.
  
  
  

Discover more on our career website.



At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.