What are the responsibilities and job description for the Billing Manager position at Schindler?
Location : Atlanta, GA, United States
Job ID : 77044
We Elevate... You
Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives and works in them. Do you have the talent, ambition, and vision to help us elevate tomorrow's world?
Find out more about us here - Company Website or LinkedIn
As a leading employer in the urban mobility industry, we are always looking for a diverse group of people who can create exceptional value for our customers.
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Billing Manager
PRIMARY FUNCTION / POSITION OVERVIEW :
The key functions of the Billing Manager are the establishment of policies, processes and procedures for BSC billing teams for Construction, Modernization, Repair and Maintenance billing. The billing manager is responsible for hiring, training and development, and direct supervision of the billing teams as well as partnering with the field organization to ensure timely and accurate billing to improve customer satisfaction as well as New Working Capital results. Furthermore, the billing manager is responsible for maximizing repair billing opportunities to drive higher revenue and profitability.
DEPARTMENT OVERVIEW :
Schindler is on a journey to improve its processes, drive increased business value and optimize service delivery. The organization is moving to a Business Service Center (BSC), while expanding standardization and continuous improvement capabilities.
The Schindler BSC organization will play a major role in the pivot to process automation and leading practices. The evolution in the BSC aims to serve as a platform for future growth in the business and a model for innovation and unlocking customer potential. The team being assembled will be key in driving process standardization and optimization by centrally managing end-to-end processes, while meeting service delivery.
ESSENTIAL FUNCTIONS :
1. Drive efficient, timely and accurate billing process for Schindler US and Canada.
- Establish policies, processes, and procedures for BSC team to ensure timely, accurate and efficient billing for all product lines.
- Monitor BSC performance and compliance against set policies and procedures.
- Collaborate with the field organization to deliver timely and accurate billing in order to continuously improve customer satisfaction. Establish monthly conference calls with FO as needed.
- Collaborate with BSC Accounts Receivable team to ensure timely invoice revisions and make billing process improvements to facilitate faster payment cycles.
- Ensure all customer requirements, such as special forms, uploads or other documentation are properly recorded in the ERP and adhered to by the billing team.
2. Manage billing Team
3. Drive SEC Net Working Capital results and maximize revenue opportunity through timely billing in accordance to contract terms :
4. Identify and drive process improvements including automation, robotics, and other efficiency measures.
5. Documenting and publishing all SOP's Standard Operating Procedures that apply to BSC as well as Field teams.
6. Leading end to end Value Stream Mapping exercise to improve the Billing processes impacting Order to Cash.
7. M&A Transitions : Responsible for billing integration activities, including testing, training, non-standard billing, confirming office rates, and working directly with M&A management.
8. Responsible for internal and external auditor information requests and internal ICFR documentation
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