What are the responsibilities and job description for the Field Service Technician (Electromechanical) position at Schleuniger?
CST/Service Engineer – Manchester, NH
As a Service Engineer, you will provide technical support for CST and benchtop products to meet or exceed customer expectations for customizations, expertise in all facets of troubleshooting (electronic, mechanical, and software), installations, service, and support, as well as training, resulting in a high level of customer satisfaction.
This position is full-time, Monday-Friday, working in the office at our Manchester, NH location.
Main responsibilities:
- Utilize extensive and diverse technical skills to develop creative and innovative solutions for difficult applications. Assists with the design and implementation of these solutions.
- Meet the customer needs by coordinating and performing installs, machine evaluations, phone/email support, preventive maintenance, and field service as required.
- Travel as necessary (~40%, within the US, Canada and Mexico)
- Provide technical guidance and training to customers, employees, and representatives as needed.
- Monitor support queue and answer support cases in Salesforce.
- Assist IS with parts identification.
What you bring to the table:
- Two-year technical degree coupled with a minimum of 5 years of relevant field service experience.
- Prior customer service experience.
- Must have experience with electronics or mechatronics, PC experience with a knowledge of Windows, Pneumatics, PLC, Schematics, and strong electro-mechanical aptitude.
- Knowledge of crimping technology and theory, applicators, and adjustments, as well as automatic crimping machine experience of any brand is preferred.
- Must have excellent troubleshooting skills.
- Proven strong customer service skills.
- Excellent written and oral communication skills.
- Professional appearance and demeanor.
- Ability to qualify for, use, and maintain a corporate or personal credit card for business expenses.
- Valid driver’s license and ability to obtain passport required.
- Ability to hear, see, and talk. Must be able to lift up to 40 lbs. alone and 100 lbs. with assistance. Prolonged sitting or standing may be required.
- Sometimes may work beyond normally scheduled hours.
To find out more information regarding Schleuniger products and apply online, please visit our website.
Our Manchester, NH location has an onsite fitness room, wellness room, complimentary snacks and drinks, a cafeteria with a full kitchen and ping pong table, company-sponsored events, dog days, and more. Come join the fun and be part of a great team!
Our comprehensive benefits package includes:
Health | Dental | 401(K) Plan with 100% company match up to 7% of salary | Wellness and Vision Reimbursements | Tuition Reimbursement | Sales Bonus Program | 11 holidays | Paid Leave | Flexible Spending Accounts | Life Insurance | Short and Long-Term Disability Insurance
