What are the responsibilities and job description for the Subaru Service Advisor position at Schlossmann Subaru City Of Milwaukee?
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Schlossmann Subaru City of Milwaukee seeks to hire an Automotive Service Advisor with a passion for customer service. Service Advisors are the bridge between our service customers and the mechanics who fix and maintain customer vehicles. Service Advisors are expert communicators, organizers and mediators who provide options and solutions. Ideal candidates have an energetic and positive demeanor, with the ability to calmly assert themselves while following guidelines and processes designed to promote safety (and excellent customer service) to all of our guests.
Benefits
- Medical
- Dental
- Vision
- 401K
- Paid Training
- Paid Vacation
- Company Holidays
- Saturday Lunches
- Employee Discounts on Products and Services
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Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
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Ensure the daily inventory of technicians' time is consistently sold to service customers.
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Distribute work between technicians efficiently.
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Answer technical questions about vehicle problems, warranties, services, and repairs.
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Maintain Customer Happiness scores at or above company standards.
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Assist in diagnosing vehicle problems; order parts and tools as necessary.
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Oversee administration of warranty claims as well as training and supervising of service department.
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Set schedules and assigns tasks to service department employees.
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Reinforces company policies and adheres to company standards.
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Encourages compliance with applicable laws and regulations.
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Maintain good working relationship with factory(s) and foster positive employee relations.
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Collaborate with upper management to make service department hiring and discipline decisions.
The Schlossmann Auto team consists of 250 employees between two locations:
Honda City - 3450 S. 108th St., Milwaukee, WI 53227
Subaru City - 4640 S. 27th St., Milwaukee, WI 53221
For over 50 years, we have led Wisconsin’s automotive market with a family centered, people first approach to the automotive sales, service, parts and bodyshop experience.
Working with us means you’ll never have to wonder if you’re appreciated, and you’ll always be encouraged to outgrow your limitations. Time and time again we have seen leaders, managers and award winners emerge from every department, and from every one of our entry level positions.
Our success can be explained and summarized by a quote often repeated by our founder, Bob Schlossmann.
“You’re only as good as the people you surround yourself with.”
Among being a repeated recipient of Top Volume Dealer, CarFax Top Rated Dealer and Honda Presidents awards, our Subaru City store was voted Best Import Dealer by Shepherd Express Best of Milwaukee 2021, with Honda City as runner-up.
What all this means to you is the perfect balance of career stability, competitive earnings and great company culture in an environment that encourages your personal and professional growth.
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Organized and friendly personality
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Demonstrated ability to manage others
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service and sales success
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Strong record of positive customer satisfaction results
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Team oriented and self-motivated
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Able to work with little supervision
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Clean driving record and valid driver’s license
