What are the responsibilities and job description for the Customer Service Associate position at Schlotzsky’s - Branson?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include assisting customers with inquiries, processing transactions, and promoting products effectively. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer experiences.
Responsibilities
- Greet customers warmly and assist them with their inquiries or concerns.
- Operate cash registers and point-of-sale (POS) systems accurately.
- Process transactions efficiently while ensuring a smooth checkout experience.
- Utilize retail math skills to assist customers with pricing and discounts.
- Engage in upselling techniques to promote additional products or services.
- Conduct product demonstrations to educate customers about new items.
- Maintain a clean and organized work area to enhance the shopping experience.
- Communicate effectively with team members and management to ensure customer satisfaction.
- Exhibit excellent phone etiquette when handling customer calls or inquiries.
- Supervise junior staff members as needed, providing guidance and support.
Requirements
- Previous experience in a customer service role, preferably in a retail or grocery store environment.
- Proficiency in operating cash registers and POS systems.
- Strong understanding of retail math concepts.
- Ability to upsell products effectively while maintaining customer satisfaction.
- Excellent communication skills, both verbal and written.
- Demonstrated ability to conduct product demos confidently.
- Strong phone etiquette and interpersonal skills when interacting with customers.
- Ability to supervise and mentor team members as required.
- A positive attitude and a commitment to providing exceptional service.
Join our team as a Customer Service Representative where your contributions will make a difference in our customers' shopping experience!
Job Types: Full-time, Part-time
Pay: $16.10 - $17.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
Ability to Commute:
- Branson, MO 65616 (Required)
Ability to Relocate:
- Branson, MO 65616: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $17