Team Member

Position: Team Member

Job Summary: Associates are empowered with the task of delivering high quality made to order foods and providing a clean and healthy eating environment for our guests. Associates are trained to work in one or more stations in the restaurant. Emphasis is placed on “teamwork” and all Associates are expected to accept assignments and follow leadership direction to contribute to the success of the team on a daily basis.

Responsibilities and Duties:

• Answering phone calls in a professional manner & Ringing up customer’s orders.
• Greetings to each guest entering or leaving the establishment respectfully, swiftly and effectively with a friendly and exuberant attitude.
• Demonstrating a complete knowledge of the menu.
• Must Perform duties which combines cashier, delivering food orders and Drive Thru Cashiers.
• Must assist, help, and filling in other personnel in preparing food, catering orders, restocking inventory, removing trash etc.
• Ensure that all orders are correct and served in timely manner.
• Ensure that all money is collected and have no long wait times.
• Must communicate with Kitchen Staff, MOD and customers if there are any problems or long wait times.
• Must keep the BOH, Beverage Bar, Service area, Washrooms clean and stocked.
• The dining area floors and tables must be free of food and trash.
• Must be able to do multitasking and to switch roles quickly to handle multiple priorities during the shift.
• Commit to the Safety, Sanitation and security of all other team members and guests.
• Follow proper opening and closing procedures.

Knowledge, Skills and attributes:

• Essential functions of the position include, but is not limited to.
• Performing repetitive hand and arm motions.
• Certain job functions require ability to perform repetitive slicing motions with a sharp knife.
• Certain job functions require ability to handle hot food by hand for several seconds at a time, throughout a scheduled shift.
• Must be competent on computerized register systems and have good cash handling skills.
• Must be friendly, enthusiastic who enjoy working with people and serving guests while maintaining high level of customer service skills.
• Must be flexible, Positive Attitude, Patience and Punctuality.
• Must be detail oriented & work well under pressure in fast moving environment.
• A talent for multi-tasking & problem-solving.
• Report to work timely for each scheduled shift.
• Standing, stooping, kneeling, walking, wiping, reaching, bending and lifting are required actions throughout a shift. Must be able to lift up to 50#