Description

Maintain systems and technology infrastructure in an operations environment and act as an escalation point for IT support to ensure access, availability, and stability of published services.

• Ensure operational access, availability, and stability of assigned services. 
• Deliver resolutions and work arounds to routine business units.
• Perform IT service maintenance planning and execution for routine business units. 
• Perform routine monitoring and governance of assigned IT services. 
• Develop and maintain a knowledge base and deliver relevant training.
• Advocate for and support ITSM processes and      procedures.
• Fulfill or escalate of service operation tickets. 
• Assist design teams with change control activities for assigned IT services.
• Assist innovating and design teams with determining operational readiness of routine business units in anticipating IT service changes.
• Provide Operational training.
• Support planning and execution of feature implementation.
• Collect IT service operation key performance indicators (KPI).

Requirements

• Team and solution oriented. 
• An Effective collaborator and contributor. 
• Self-motivated and able to take initiative.
• Experienced in a support focused environment.
• Ability to establish and maintain positive working relationships and customer rapport.
• Ability to adhere to processes, policies, and procedures. 
• Experience with advanced technical administration and integration of enterprise solutions like:
  • Enterprise Resource Planning Systems 
  • Warehouse Management Systems
  • Multi Carrier Shipping Solutions 
  • Electronic Data Enter-change
• Associates degree in applicable field or equivalent experience / certification(s). 
• Working knowledge of Windows Server environments 
• Ability to prioritize and handle multiple tasks simultaneously. 
• Fluent in the English language (both written and spoken)

COMPANY BENEFITS 

· Competitive Compensation

· Generous Paid Time Off

· 10 Paid Holidays

· Medical, Dental & Vision Insurance

· Biannual Bonus Program

· 401k with Company Match

· Company Paid Life Insurance

· Annual Reviews and Merit Based Raises

· Room for Advancement and Career Growth

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.

 "Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder
 

Are you interested in a truly unique and special company? Hear from our employees on what it means to be part of the Schluter family: http://www.schluter.com/careers . Then if you’re ready to see life in Orange, talk to us about this career opportunity at Schluter Systems.

This pay range reflects the base hourly rate or annual salary for positions in this job grade, with the final offer depending on factors like experience, education, location, and other relevant considerations. Additionally, this role qualifies for extra benefits beyond the base pay range mentioned. 

At Schluter Systems, we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported, without discrimination based on race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law. 

#SSIND

Salary : $60,000 - $75,000