What are the responsibilities and job description for the Service Advisor/Writer 2025 position at SCHMIDT AUTO CARE?
Company Overview
Schmidt Auto Care is a full-service automotive shop located in the heart of Springboro. We pride ourselves on providing exceptional service for all makes and models, both foreign and domestic, ensuring that our customers receive top-notch automotive care.
Summary
As a Service Writer at Schmidt Auto Care, you will be the vital link between our customers and the service team. This role is essential in ensuring customer satisfaction through effective communication, accurate service recommendations, and seamless coordination of vehicle maintenance and repairs.
Responsibilities
- Greet our guests and assist with their service needs with professionalism.
- Communicate effectively with customers regarding vehicle issues, services needed, and pricing.
- Prepare detailed service estimates and invoices for customer approval.
- Coordinate with technicians to ensure timely completion of services.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Maintain accurate records of customer interactions and service history.
- Ensure sales goals are being achieved by delivering excellent service
Qualifications
- Proven experience as a Service Writer, or in a similar customer-facing role within the automotive industry.
- An understanding of automotive systems, repairs, and maintenance procedures.
- Excellent communication skills to interact effectively with customers and team members.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Experience with upselling services is a plus but not mandatory.
- Detail-oriented with strong organizational skills.
Perks
- A 4 day work week
- Continual paid education
- Your birthday is paid and off
- Holidays are paid and off
- We take a long Christmas break that is paid to you
- 401K and a Match
- Insurance at a 50% match
- A temperature controlled, state of the art, shop to work inside of
- A great team to work with
- Uniforms supplied
- Our breakroom is stacked with snacks for you
**We are open to someone who is newer in the field, and will supply training to the right person for development.
**We are also open to taking someone with experience in the field who does not need as much development.
**Pay will vary per certification, development/education needs, talents and references.
If you are passionate about providing excellent customer service in the automotive industry and want to be part of a dedicated team at Schmidt Auto Care, we invite you to apply today!
Job Type: Full-time
Pay: $55,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Relocation assistance
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- No weekends
License/Certification:
- Do you have a valid drivers license? (Required)
Ability to Commute:
- Springboro, OH 45066 (Required)
Work Location: In person
Salary : $55,000 - $90,000