Property Management Office Support

Job description

Property Management – Office Support

Job Description:

This Position is a part-time position, responsible for the day-to-day operation of the buildings managed by a downtown Buffalo Property Management Company. This position requires interaction with team members, prospects, tenants, contractors, and coordination with the facilities and financial teams. This position reports directly to the Vice President of Property Management.

Responsibilities:

The following statements describe the principal functions of a Property Management Office support worker but should not be considered as an all-inclusive list of requirements. A Tenant Relations Specialist may perform other duties as needed; including working in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload

• Assist in marketing efforts including creating and maintaining updated listings
• Respond to inquiries by prospective and existing tenants
• Assist with coordination of tours for prospective tenants during business hours
• Process applications and execute screenings
• Assist residents with the move-in and move-out process
• Collect and accurately post deposits, rent and other income
• Enforce all building policies and procedures
• Maintain accurate resident data base and property financial data
• Address tenant complaints and resolve issues in a timely and professional manner
• Maximize occupancy by assisting with filling vacancies, processing renewals, and increasing retention
• Oversee building security working with security company and maintenance team
• Maintain key control for all entry fobs, building keys, parking remotes, and tags
• Participate in property inspections regularly and during move-in and move-outs
• Assist with evictions and collections as needed
• Prepare reports by collecting, analyzing, and summarizing data and trends
• Work with maintenance and contractors to maintain the facility
• Submit work orders and communicate repair progress
• Provide professional customer service
• Communicate and work with maintenance team, vendors, and colleagues in a collaborative environment
• Prepare and facilitate tenant surveys to gauge satisfaction and recommendations for the property and management
• Work with financial team to prepare incremental reports on vacancy

Job Skill Requirements:

• Analytical Skills: must be able to problem solve, prioritize, and manage multiple tasks
• High level of organization
• Ability to learn property management software and use on a daily basis
• Communication Skills: must be able to clearly communicate with supervisor, all staff members, and tenants
• Teamwork: must be a team player, ready and willing to assist in the field as needed
• Physical: must be able to carry at least 20lbs, climb stairs
• Reliable Transportation

Preferred Qualifications:

• Existing Real Estate License, or willingness to complete Real Estate Salesperson Course (not required)
• Valid Driver’s license and clean driving record (Required)

Benefits and Compensation

• Benefits include health insurance stipend, paid time off, and paid holidays
• Flexible work schedule, with ability for some remote work after introductory training period
• Ongoing education is wholly encouraged with opportunities for paid seminars and trainings
• Compensation commensurate with experience and qualifications (Base pay of $20-

$30/hr)

Job Type: Part-time

Pay: $20.00 - $30.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave

Schedule:

• Monday to Friday
• Weekends & holidays off

Work Location: Hybrid remote in Buffalo, NY 14202

Salary : $20 - $30