Customer Advocate Engineer

Schneider Electric has an opportunity for a Customer Advocate Engineer.

The Customer Advocate Engineer is responsible for evaluating escalated customer inquiries by understanding customer applications and providing potential solutions. As a member of the Customer Satisfaction and Quality team for Power Products in North America, the Customer Advocate Engineer will support driving quality initiatives to improve the customer’s experience with Schneider Electric products specifically for the Power Products product offering. This includes driving proactive and reactive improvements in the design and manufacturing of products.

Schneider Electric creates connected technologies that reshape industries, transform cities, and enrich lives. Our 135,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. http://www.youtube.com/watch?v=YtExntUe89c

Great people make Schneider Electric a great company.

What do you get to do in this position?

· Provide fast and effective resolution of customer issues by leveraging technical expertise and analysis.

· Provide customer resolution for Power Products product offers to restore customer application and confidence in Schneider Electric products.

· Technical support team member on the cross-functional team on problem-solving, root cause analysis, and effective corrective actions for Power Products product offers.

· Transfer field experience to training or advice to manufacturing sites, Research & Development, and other members of the Customer Satisfaction & Quality community to drive product evolution and improve customer experience.

Responsibilities:

· Assess the product application issues reported by the customer, by return analysis, on-site or remote analysis with high efficiency.

· Provide technical reports to necessary stakeholders (customer, internal functions) on time with professional diagnosis and suggestion.

· Provide professional advice to manufacturing sites, Sales, Services, and/or Marketing to improve the competency of key stakeholders.

· Knowledge sharing & Continuous Improvement with other Technical Expert Leaders.

· Work with cross-functional teams to solve customer installation issues or determine application solutions.

· Support the product quality improvement for manufacturing site processes and design/application.

· Support manufacturing sites where needed, i.e. – customer audit/visit, issue diagnosis, etc.

We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if:

· Bachelor’s degree in engineering and/or equivalent required.

· Minimum of 5 years of product/project engineering experience with proven success in customer interaction.

· Expertise/knowledge in electrical distribution equipment

· Working knowledge of manufacturing process, standards, and their application.

· 8D Methodology hands-on experience is a plus.

· Strong ability to influence with a global mindset.

· Skilled in common electrical test instruments (Multimeter, Oscilloscope, dielectric tester, u-ohm meter, programable power source, etc.).

· Working knowledge of industrial analysis and test methods (X-ray, EDS, CT, infrared imaging).

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k) match, and more. Click here to find out more about working with us: http://se.com/us/careers.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.  See what our people have to say about working for Schneider Electric.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
  
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.