What are the responsibilities and job description for the Customer Delivery Experience Manager position at Schneider Electric?
- Responsible to Lead the Analysis, Action Generation and execute critical customer experience strategies enhancing the order to delivery process with clear, measurable outcomes
- Generate insights from customer NSSoD surveys and sentiment using the Medallia tool
- Responsibility for Country-Level action plan documentation
- Willing to stretch beyond core functional domain as needed to support most critical initiatives
- Work closely with fellow CDX Experts to deliver quality and value-added services to the business.
- Must be very pro-active and responsive to business requests.
- demonstrates a strong passion and knowledge of our customer segments, personas, and markets, with high learning agility and drive to solve complex customer facing problems working through key stakeholders and business partners
- Ability to identify opportunities for investment to drive customer experience while achieving business results
What qualifications will make you successful?
- Bachelor’s Degree in Business, Computer Science, Supply Chain, Logistics or equivalent
- Excellent presentation and communication skills
- 4 years of combined experience in Commercial Operations, Planning, Logistics, Quality or Warehouse Operations
- Working knowledge of key business processes: Transportation, Distribution Center Operations, Inbound/Outbound Processes, Customs
- Knowledgeable about our customer personas and basic customer touchpoints
- Knowledgeable in WM Picking, Packing, Shipping (Manhattan & Oracle)
- Help business to improve efficiency and productivity
- Process-driven mindset, Lean/Six Sigma trained or certified & experience with 8D a plus.
- Experience designing, documenting and improving standardized work.
- Analytics knowledge is a plus
- 20% traveling expected within NAM
We seek out and reward people for embracing diverse perspectives; delivering the highest quality innovations; aspiring to build a sustainable future for everyone; getting things done with accountability, speed, integrity, and always with the customer in mind; thinking deeply and differently, challenging the status quo and learning every day; and achieving together, collaborating with trust and openness. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for Schneider Electric.
Who will you report to?
Customer Experience Director
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
