What are the responsibilities and job description for the Customer Quality Leader position at Schneider Electric?
The Customer Satisfaction and Quality leader is responsible for overseeing quality assurance, technical support, and shipping processes at the external contract manufacturing site. This role ensures that production meets the engineering specifications, quality standards, and on-time delivery commitments. This leader will act as the on-site liaison between the contract manufacturer and the company, driving process issue resolution, and compliance with company standards.
Responsibilities:
Quality & Technical Oversight
- Ensure production meets company standards
- Conduct audits to ensure compliance with regulatory and contractual requirements
Manufacturing & Process Support
- Support troubleshooting and resolution of technical and process-related issues
- Ensure proper documentation and adherence to design specifications and testing requirements
Shipping & Logistics Coordination
- Oversee outbound shipping processes to ensure on-time and damage-free deliveries
- Ensure compliance with regulatory documentation and packaging standards
Stakeholder Collaboration & Reporting
- Act as primary on-stie representative, communicating key updates to internal leadership
- Provide regular reports on quality performance, production status and shipping metrics
- Bachelor’s degree in engineering, Supply Chain, Quality Management, or related field
- 5 years’ experience in quality, manufacturing, or logistics preferably in an ETO (engineer to order) environment
- Strong knowledge of manufacturing, quality control process and technical troubleshooting
- Ability to work independently at the contract manufacturer’s site while collaborating with internal teams.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
