What are the responsibilities and job description for the Customer Support Analyst position at Schneider Electric?
- Receive phone calls from customers and field service engineers, assess their needs, and engage the appropriate escalation support team.
- Monitor a handful of Global Customer Support email inboxes, correspond with our customers, and escalate requests to the appropriate escalation support teams.
- Ensure that customers have a valid support contract at their host site or collect the appropriate payment if they do not.
- Administrate detail-oriented part replacement requests for our Module Exchange Program.
- Manage back office record keeping in our internal SAP database for field service engineer preventive maintenance visits.
- Provide on call triage support for one week stints, roughly once every five weeks, to ensure that any urgent after hours support requests are escalated promptly to the appropriate escalation support teams.
- Interact with people from around the world with a broad range of cultural and professional backgrounds on topics such as technical support, part replacements and repairs, field service support, and sales support.
- Work alongside a team of dedicated and collaborative Customer Support Analysts, who take pride in providing world-class support to our customers and internal support teams.
- Formal business education, such as a Bachelor degree in Business Administration or an Associate degree in Business Administration.
- An understanding of general business concepts and transactions, such as sales orders, work orders, quotations, purchase orders, invoices, contracts, etc.
- Customer service experience.
- Experience with Microsoft Suite (Outlook and Word)
- A strong command of the spoken and written English language.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
