Director, Customer Care Center & Commercial Operations

Schneider Electric has an outstanding opportunity for a passionate individual to assume the role of Director, Commercial Operations, reporting to the Vice President of Customer Transformation, within the NAM Customer Care Center. This role will lead an international team that in charge of providing a delightful customer experience to all our customers. She / he will focus on operational rigor of driving customer satisfaction on every day interactions, driving operational efficiency, and innovation towards a digital mindset. Transformation will be at the core of this position, as we continue to strive to be best in our industry. This role will not only drive the operational rigor of the Customer Care Center, but also build and deploy strategic roadmaps to ensure we are future ready to be best in class in our Industry. What will you do?

• NAM CCC process owner for Order Management and L2 Level technical support
• Manage operational rigor to deliver every day a delightful customer experience.
• Build and deploy NAM Customer Transformation strategy with a roadmap to be Future ready, leading our Industry in Customer experience.
• Strong Collaboration and influencing across the NAM organization, so we have a customer centric agenda across all teams.
• Leading regular engagements with Channel, Sales, GSC, and individual business units to develop the best support strategies
• Innovating the customer experience and driving digital interactions
• Attract, coach, and develop strong talent in the organization
• Through strategic workforce planning, optimizing technical expertise, digital competencies, as well as customer experience and overall efficiency for all CCC groups. Who will you report to?
• This role will report to the Vice President of Customer Transformation What qualifications will make you successful for this role?
• Bachelor's Degree in Business, Management, Finance, Engineering, Information Technology or related discipline, MBA a plus
• Fluency in English; bilingual skills, especially French and Spanish are an added benefit
• Strong knowledge of Schneider Electric's Global Supply Chain, Services, and Technical Support functions
• Ability to manage remote employees both domestic and international
• Experience in driving organizational transformation is preferred
• Demonstrated experience in quality and continuous improvement
• Demonstrated success in change management Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €36 billion global revenue 13% organic growth 150 000 employees in 100 countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.