Field Service Operations Manager - C&SP

CSP Field Manager Job Description

Schneider Electric is seeking a CSP Field Manager. This role will be remote but is preferred to be located in Dallas, Texas or surrounding states so they can be available as needed for travel to customer sites. They will manage a newly created team of cross-trained Field Service Representatives that collaborate with customers, sales representatives, team members and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments.

This position will sit within our U.S. Services business, specifically our Cloud & Service Provider team. Our Cloud & Service Provider team is the Original Equipment Manufacturer (OEM) for SquareD, APC and ASCO Technologies, specific to their use within datacenter customers.

The principal goals for the CSP Field Manager are:

1) Provide safe work environments for Critical Facilities Technicians and Field Service Representatives

2) Manage productivity levels of field service operations

3) Control and reduce operating costs

4) Exceed financial gross margin

5) Control overtime

6) Improve customer satisfaction and employee engagement.

Responsibilities:

• Direct management responsibility of Field Service Representatives, Critical Facilities Technicians and targeted critical facility customers
• Oversight of field operations between SE and our customers to ensure efficient and effective implementation of the operational expectations of US Service Operations.
• The CSP Field Manager is expected to spend 20-40% of their time in the field working with technicians, FSRs, customers, vendors, and sales personnel.
• Conduct monthly safety meetings, perform site safety audits, complete incident reviews, and ensure the district is in compliance with safety policies and procedures.
• Serve as liaison with Scheduling teams, Logistics, Technical Support, Engineering, and Sales groups within the assigned district.
• Act as the primary Service contact for SE’s Strategic and Key Account customers. This includes actively developing open business relationships through regular communications and visits.
• Develop and coordinate all training and qualification plans based on strategic customers install base including across business units
• Ensure employees are familiar with all Schneider Electric policies.
• Mentor employees to grow and develop them and support their personal career goals.
• Ensure each employee is complying with all administration processes and field service reporting requirements.
• Oversee the Sales Lead process and ensure optimal participation.
• Drive KPIs to maximize Service goals, and then use the KPIs to identify weaknesses and make corrections in order to enhance Service delivery.
• Other duties may be assigned as necessary. Management reserves the right to modify or rescind any outlined work assignments.

Desired Qualifications:

• We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.
• BA or BS in Business Management or Engineering is desirable. Training during military service is also considered desirable.
• Five (5) years experience in field service or customer engagement activities with a two (2) years serving in a team lead or manager role.
• Strong and confident management style with solid written and verbal skills.
• Ability to prioritize and manage multiple projects simultaneously.
• Ability to act independently, while exercising good judgment.
• Ability to build relationships and teams, and maintain useful interaction with all involved parties.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.