Field Service Representative

For this position in the United States, a competitive compensation range applies. This includes base pay and short-term incentive. The salary range is determined by reviewing roles of similar responsibility and level.

The compensation range for this full-time position applies to candidates located within the United States. Individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Job Description

Schneider Electric's Power Services Field Service Representatives play an impactful role within the organization. They collaborate with customers, sales representatives, team members, and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in various environments.

Field Service Representatives are problem solvers, customer-focused, passionate about their work, and the future of Schneider Electric. They are dedicated to providing excellent service and support to our customers.

Responsibilities

• Servicing, installing, and repairing customer equipment.
• Performance of warranty work and start-up service.
• Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.
• Testing, calibration, checking, correcting, adjusting, and part component replacement services on customer products.
• Construction and testing of circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams, and test instruments/equipment.
• Technical support in product service, product training, and applications, including on-site audits.
• Support serviceable Schneider equipment, including but not limited to electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, power monitoring equipment, protective relays.
• Document all required information for each site (technical report).

Requirements

• Vocational education, military training, or transferable experience in electronics, electrical theory, or similar discipline.
• 2 years of relevant mechanical, electrical, and/or power distribution service experience, technical proficiency in electronic/electrical component theory.
• Experience writing reports and competency in presenting information and responses to managers, clients, and customers.
• The ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
• The ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience in testing, maintenance, and/or upgrades in some or all of the following areas: low or Medium Voltage Switchgear; Transformers; Relay Protection Systems; Control Systems.
• The ability to interpret blueprints and other service documents, including various electrical drawings.
• The capacity to move service equipment weighing up to 50 pounds.

What We Offer

A comprehensive benefits package that includes flexible work arrangements, paid family leaves, 401(k) match, well-being programs, holidays, and paid time off, military leave benefits, and more.

An opportunity to make an IMPACT with your career and contribute to turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

A dynamic work environment with opportunities for professional growth and development, including direct product training and training on all digital and physical tools associated with the work.

A commitment to diversity, equity, and inclusion, with a culture that values and respects the contributions of all employees.