What are the responsibilities and job description for the Field Service Representative position at Schneider Electric?
About Our Field Service Representative Role
At Schneider Electric, we believe that great people make our company a great place to work. Our Field Service Representatives play a vital role in collaborating with customers, team members, and third-party partners to perform various tasks related to equipment assembly, startup, diagnostics, repair, and preventive maintenance.
Your Key Responsibilities:
- Pre-site, startup, repair, preventive maintenance, and field modification of equipment
- Problem-solving with customers, electricians, sales partners, technical support, and District Service Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
- Manager and/or Regional Service Director to resolve complex escalated issues
- Continuous learning and training on various products both in the field and in the classroom
Travel Opportunities:
- Travel throughout the region for local customer support or even countrywide travel
- Assist the Field Project Manager on larger system startups
- Act on behalf of the District Service Manager to resolve operational issues as required
Requirements:
- An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline, or military training equivalence
- 2 years of field service repair and customer service with UPS, electrical, electro-mechanical, or electronics-related equipment
- 2 years in Field Services or equivalent industry experience
- Safe driving and vehicle operations skills
- Skilled at utilizing test and diagnostic equipment
- Experience reading and interpreting schematics, drawings, and theory of operation manuals
- Ability to write service reports, correspondence, procedures, effectively present information, and respond to customer questions
- Movement of service equipment weighing up to 50 pounds
What We Offer:
- A unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid
- Upon return from your on-site visit, you'll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us
About Us:
We offer an inclusive benefits package to support all of our employees, including flexible work arrangements, paid family leaves, (k) match, well-being programs, holidays & paid time off, military leave benefits, and more.
