Industrial Automation

Customer Experience Leader

For this U.S. based position, the expected compensation range is $141,700 - $204,000 per year, which includes base pay and short-term incentive.

Responsibilities:

• Focus on Customer Experience and proactively drive internal Customer Satisfaction improvements across all of Process Automation.
• Look across all aspects of Customer Satisfaction and Customer Feedback to consolidate, analyze and determine customer pain-points and key drivers for the development and successful implementation of action plans.
• Ensure action plans are completed by liaising with the responsible functions and will monitor key performance indicators for demonstrable improvement in Customer Perception and Loyalty.
• Provide monthly, quarterly, and annual reports for management review and operational direction with clear analysis of the tall poles and key areas for action and continuous improvement.

Requirements:

• Bachelor's degree in business, Marketing, Engineering, or a related field.
• 5 years of experience in Industrial or Process Automation Customer Experience, Customer Service or another customer facing position, in a technology-based environment.
• Familiar with Industrial Automation business, customers and offers.
• Ability to use data analysis tools (Excel, Minitab, Thoughtspot, SharePoint) to identify trends, create reports and presentations.
• Ability to work collaboratively across departments and lead cross-functional projects.
• Proven ability to influence business strategy at a senior level.
• Fluent English.
• Another language is a plus.

About Us:

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.