What are the responsibilities and job description for the Power Services Manager position at Schneider Electric?
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.
Great people make Schneider Electric a great company.
Job Description:
The Power Service Manager (PSM) is a fundamental contributor to the U.S. Service Operations (USSO) service delivery concept. The PSM serves as the local face and voice of Schneider Electric to our customers and our Field Service Representatives (FSRs) and reports to the Regional Service Director (RSD).
The primary role of the PSM is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.
Responsibilities:
- Direct management responsibility of Field Service Representatives and customers within a service territory defined by a geographic area.
- Oversight of field operations between SE and our customers to ensure efficient and effective implementation of the operational expectations of US Service Operations.
- Conduct monthly safety meetings, perform FSR site safety audits, complete incident reviews, and ensure the district is in compliance with safety policies and procedures.
- Serve as liaison with Service Support Teams, Logistics, Technical Support, Engineering, and Sales groups within the PSM's assigned service territory.
- Act as the primary Service contact for SE's Strategic and Key Account customers.
- Develop and coordinate all FSR training and qualification plans based on territories product install base and in collaboration with the RSD, and Corporate Training.
- Ensure FSRs are familiar with all Schneider Electric policies.
- Mentor FSRs to grow and develop them and support their personal career goals.
- Ensure each FSR is complying with all administration processes and field service reporting requirements.
This job might be for you if you have:
- BA or BS in Business Management or Engineering is desirable.
- Minimum five (5) years' experience in the Energy/Power Distribution related field service Business with a minimum of two (2) years serving in a team lead or management/supervisor role.
- Strong and confident management style with solid written and verbal skills.
- Ability to prioritize and manage multiple projects simultaneously.
- Ability to act independently, while exercising good judgment.
About Us:
We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate.
Schneider Electric offers an inclusive benefits package to support all of our employees.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
Company Overview:
$36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World's most sustainable corporations
