Senior Principal, Governance Digital Leader- Travel and Expense

Key deliverables of the Digital leader role in Digital Governance Team:

·         Accountable E2E for all IT applications & associated infrastructure (Global / Regional/ Local).

·         Owns the relationship with 3^rd party / technology suppliers; manages the contracts, SoWs, Cybersecurity terms & conditions, DPA (Data Processing Agreement), PO requisition/creation and Good Receipt processes for such. 

·         Accountable and responsible for license management & compliance. 

·         Ensures all technology solutions have obtained digital certification and comply to cyber & data protection / privacy requirements. 

·         Leads the assigned sub-practice and acts as the digital side of the “power couple” with process leaders both from strategic and operational standpoints. Ownership of the E2E application landscape to support the sub-practice processes (Technology agnostic).

·         Oversee expansion on the use of AI and robotics to increase service/processes automation and operational efficiencies and simplify user experience of tools.

·         Participate in solution design, architecture for Governance sub-practice technologies.

·         Technical debt reduction (and reduction in #applications).

·         Governance of all sub-practice IT projects (Global & Regional priorities), when not directly led by the global team.

·         Direct accountability for IT implementation of the global digital and IT transformation.

·         Ensure IT and sub-practice transformations are supported and successful.

·         Contributes to the IT strategy for the Governance along with the business ambition defined by the Governance domain leaders, closely working with the VP Digital Leader Governance & IT BDO.  Define the technology roadmap (move to cloud, upgrades, decommissioning) in collaboration with the Architects and Digital Leaders.

·         Generate ideas and solutions to enhance business processes by being an active IT business partner to the sub-practice stakeholders and leaders.

·         Prioritize IT resources and manage constraints to maximize the delivery of business value.

·         Owns TCO for the entire area, with objective to find synergies and reduce overall IT Run cost. 

·         Pro-actively works to control the impact of IT spend on the organization.

·          Responsible for financial management including budget management and forecasting. Effectively works with other IT and business leaders to ensure realization of both business & IT strategies.

·         Implementation of a single delivery model across the globe (Region, DTC, Vendors).

·         Establish support & maintenance models for all technologies to ensure business continuity.

·         Execute internal administrative processes necessary to execute all responsibilities such IT Asset Lifecycle – demand, acquire, deliver, manage, and retire. 

Lead and provide strategic direction of IT systems in partnership with Enterprise Architecture:

·         Define the strategy, policies and plans to implement and maintain all Systems, Applications, Server and Network components.  Securing the future of the relevant applications through effective archiving, performance optimization, effective database management, upgrade strategy, and Business Continuity/Disaster Recovery Plans.

·         Enhance the use of existing technologies and drive scalability and stability.

·         Define technology roadmaps and manage day-to-day IT operations and execution of key initiatives in support of the business strategic plan; implement appropriate business continuity and monitoring tools for business-critical applications.

Manage on-going systems support and maintenance:

·         Ensure the consistency and maintainability of existing applications by creating, maintaining and enforcing standards/procedures for implementing technical solutions.

·         Act as primary point of contact for all associated escalations across responsible applications ensuring effective collaboration with the appropriate teams to ensure timely return of operations and minimal downtime.

·         Secure the IT SLA is aligned with the Business needs.

·         Manage the E2E solution expertise for assigned sub-practice.

·         Ensure project timelines, cost/benefit analysis, and resources have been planned and communicated.

·         Guarantee execution and support to the annual IT Audits for applications under responsibility. 

Education:

Master’s degree preferred, minimum bachelor’s degree in computer science, mathematics, business management, information technology or related field

Job Related Experience:

Minimum of 10 years’ experience in technology, data management, product management, strategic planning, and/or consulting, or any combination of education and experience, which would provide an equivalent background. 

Strong expertise and understanding of…

• Database management
• Application integrations
• Defining effective SLA's
• Process and solution governance
• Experience and intimate knowledge with Concur and other T&E systems is required. 

Others (e.g. language skills, technical skills):

·           Facilitative Leadership skills

·           The ability to manage by influence across all levels of the organization.

·           Very effective communicator and ability to develop trusted relationship with both business and technical experts.

·           Executive-level, exceptional interpersonal, verbal, written and presentation skills.

·           Interpersonal skills: listening, open-minded, curious, collaborative, negotiator, sense of responsibility.

·           Experience driving successful programs across large matrix organizations.

·           Broad understanding of the current and emerging technology landscape, as well as scalable architectures that cover all industry leading trends.

·           High attention to detail and proven ability to manage multiple, competing priorities simultaneously.

·           Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources.

·           Experience coordinating internal resources and third parties/suppliers.

Key relationships

·         Governance – Business Process Leaders

·         Governance Key Stakeholders globally and in each region

·         Global Security Operations Leaders

·         Digital Security Leaders

·         Internal Audit & Control Leaders

·         Enterprise Sr IT Leaders

·         Enterprise Architects and Business architects

·         IT Regional Teams

·         IT Infrastructure & Operations Leader

·         Digital Engineering Leaders

·         Data & Performance Leaders

·         Integration digital leadership team

·         Digital Technology Center team