Sr Manager, Customer Satisfaction & Quality

Under Global Supply Chain North America, the Sr. Manager, Customer Satisfaction & Quality Cluster strives to transform GSC to a highly customer-oriented organization to deliver premium quality and service to customers and exceed their expectations. This position is responsible for Engineer to Order Manufacturing sites across US, CAN, MEX

• To drive customer-oriented culture under the core value of customer first. Transform the customer voice to the quality initiatives to step up customer satisfaction.
• To drive zero defect mindset and premium quality in the plant and lead the deployment of the quality winning plan to the GSC entities.
• To build a strong plant quality team and coach the team to grow their competence.
Mission of CS&Q transformation is to engage the whole organization to the core value of customer first and bring a unique exposure & experience to development potential for talents in every domain.

What will you do?
• Develop and implement a comprehensive quality management strategy that aligns with organizational goals and ensures consistency and standardization across multiple manufacturing sites.
• Realize the customer first value in the organization by defining the customer first initiatives and foster customer centricity activities.
• Execute the winning plan of quality to the plants
• Lead large-scale quality transformations by identifying areas for improvement, developing action plans, and driving implementation in a fast-paced environment.
• Partner with various departments, including operations, engineering, LoB, supply chain, and IT to ensure quality standards are integrated into all processes and practices.
• Establish and monitor key performance indicators (KPIs) to evaluate quality performance across all sites, ensuring compliance with industry standards and regulations.
• Foster a culture of continuous improvement by leveraging methodologies such as Lean, Six Sigma, and root cause analysis to drive quality enhancements.
• Design and implement training programs to enhance the quality capabilities of employees at all levels, promoting a proactive quality mindset. Support onboarding of CS&Q teams across manufacturing sites.
• Identify potential quality risks and develop mitigation strategies, process robustness to minimize impact on operations and product quality.
• Communicate effectively with senior management and stakeholders, providing updates on quality initiatives, challenges, and successes.
• Drive the process robustness of the production lines leveraging digital quality
• Support Industrial growth through audits, workshops, trainings.
• Participate in ISO audit preparation for manufacturing plants.
• Up to 50% travel to North America Plants

What qualifications will make you successful?
• Bachelor’s degree in Engineering, Quality Management, or a related field; Master’s degree preferred.
• 7 years of experience in quality management, with a focus on manufacturing environments and large-scale transformations. (automotive, aerospace)
• Proven experience leading cross-functional teams and managing quality transformation in a matrix organization.
• Strong knowledge of quality management systems (QMS), industry standards, and regulatory requirements.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and interpersonal skills, with the ability to influence and engage diverse teams.
• Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively.
• Expert of continuous improvement tools like 8D, FMEA, Six Sigma experience ( Black Belt ideal) , APQP, PPAP, Lean Manufacturing
• Passionate to customer satisfaction improvement
• Ready to take bold actions and make breakthroughs & keep raising the bar high to premium quality and service

Schneider Electric offers a robust benefits package to support our employees, including things such as flexible work arrangements, paid family leave, 401(k) match, company stock option purchase match, and much more. Click here to find out more about working with us: http://se.com/us/careers .

We seek out and reward people for embracing diverse perspectives; delivering the highest quality innovations; aspiring to build a sustainable future for everyone; getting things done with accountability, speed, integrity, and always with the customer in mind; thinking deeply and differently, challenging the status quo and learning every day; and achieving together, collaborating with trust and openness. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for Schneider Electric.

Who will you report to?
• Director of Quality, ETO, NAM

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
  
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.