What are the responsibilities and job description for the Asset Management Product Specialist position at Schneider Geospatial?
Description
Schneider Geospatial is excited to welcome an Asset Management Product Specialist to our growing professional services team. This role focuses on the setup of new clients with Schneider Geospatial's online asset management SaaS products, working closely with client contacts to ensure a smooth implementation. Setup activities are followed by client training and software configuration to ensure the system will successfully meet the client's needs.
Following the implementation phase, Product Specialists provide excellent remote customer service for clients to ensure their success with our products. An ideal Product Specialist will use problem solving skills to troubleshoot customer issues and provide user guidance related to our software products and related technologies.
Why Join Us?
Our team is made up of passionate technology enthusiasts who value continuous learning and growth. You will work in a collaborative, supportive environment that fosters innovation and creativity.
Schneider Geospatial serves local governments in 29 states and reaches over 25 million users annually. As one of the most widely used GovTech providers in the country, we connect communities to land records, GIS, and other critical data resources.
Recognized as a Great Employer to Work for in Indiana in both 2023 and 2024, we are committed to delivering exceptional customer service and fostering a positive workplace culture. We offer comprehensive and competitive benefit packages to support you and your family.
What You'll Do
- Direct engagement with client organizations and their users to understand their processes and integrate our software solutions to improve those processes.
- Be on the frontlines of modernizing government organizations with advanced software technologies.
- Work in small teams with an entrepreneurial attitude.
- Participate in small internal teams daily to constantly address issues and improve our software and services.
- Configuration and deployment of SaaS product updates for new and existing clients.
- Project tracking and status reporting to clients.
- Respond to client Support requests, phone calls and emails in a timely manner.
- Leverage Geographic Information System (GIS) and database technologies to deliver innovative solutions to clients.
- Train clients on how to use their Schneider Geospatial software products.
- Development of documentation and other reference materials to be used for implementation, training, and support.
- Remote and / or on-site installation, configuration, and testing of the solution(s) being implemented.
- Excellent communication, enunciation, and grammar skills are important.
What We're Looking For
We are seeking candidates who are self-motivated, team-oriented, and eager to learn. Preference will be given to candidates who are in or around the New England area.
Skills and Qualifications :
What's Next for You?
Successful Asset Management Product Specialists will have future opportunities to pursue numerous career paths in our organization, depending on interests and skillset, including product management, project management, software testing / QA, data analysis, and development.
About Schneider Geospatial
At Schneider Geospatial, our mission is to deliver innovative geospatial solutions backed by exceptional customer service. We live by a set of core values that make us EPIIC! Join us to be part of a team that is driving the future of GovTech.
Schneider Geospatial is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other legally protected class.